As someone who calls in other peoples homes I often come across situations where I can help with a problem, or can give the name of someone else if I'm unable to assist.
Maybe it's having a caring / helpful nature that's won me a lot of repeat customers over the past 25 years and one of the reasons I've had so many referrals over the years.
Like yourselves, we too have all of the above, and have been doing so for 54 years aswell, probably the main reason we have Teesside best window cleaning contracts & customers, the same with our Teesside dry cleaning factory, and getting there with carpet & upholstery business, as well as six figure cleaning contracts, but also have a laugh with customers, and share a joke and opinion with customers, contract managers etc, a few years ago the HMRC rang and said they couldn find any record od stamp contributions for past 30 years, said no problem as we have always and still do pay by cheque, so have a record of payments, they rang back and said they found all our payments, as we were in a file of top ten earners on Teesside, from over 333,000 people, so must be doing something right.
People in glass houses.................
come on now, it was imo , and having a laugh, like all people who think they have made it, never bother replying, and give up when they know they have lost, have a laugh mate, and lighten up
idealrob