[paul saunders]

Plenty more fish in the sea.

Yeah, but they don't usually want there windos doing. 

[windowswashed]

If they want to cancel, leave them be. The ones that cancel are normally the bad payers or customers who try to give you the run around. Only exception is the ones who cancel because they are moving but want you back when they've settled in to their new home. Always glad to see the back of cash only paying customers who rarely keep money at home-too much hassle. Plenty of ways to pay apart from cash if in only.

[Paul Coleman]

i just walk away ,no problem if they give a reason i tell them to give us a shout when they need me again,i never ask why,non of my buisness

it is your business ya donut 

I would question that.  I reckon it's only my business if the cancellation is anything to do with me or my service

if they dont give a reason I always ask why, because it is my business it is affecting, so no question, that would be like your gas company adding 150% increase to your bill you would ask why before you canceling

What I meant was that if their money is tight due to a change of circumstances such as one of a couple being on short time/losing their job, one of them walking out due to an affair etc etc then they might well want to keep such info to themselves and such things are definitely nothing to do with me.  However, if it's something like me getting absent minded and missing a window, inadvertently leaving a bit of unnoticed birds dollop, or there is something they dislike about my personality then that is my business then because those are things I can do something about.

[Londoner]

I've tried asking in the past but a lot of times I don't think they tell you the real reason. Customers come and customers go, thats just the way it is.

[sparklebright]

If it's and a good job I think you should ask, but not seem needy 
It can teach you what custys think of your service.

[Dave Willis]

I never ask because it could be something embarresing for them (like no money) I always do my best anyway so there is little chance I could improve on my work.
I'm never 100% happy with my work but there is no way to improve it in my opinion.

[sparklebright]

I never ask because it could be something embarresing for them (like no money) I always do my best anyway so there is little chance I could improve on my work.
I'm never 100% happy with my work but there is no way to improve it in my opinion.

A good point, hadn't thought of that.  Probably best just to leave your number and walk away in a frendly manner, give them a way back if they are a good custy.
Hard for me to speak, I've only ever had one customer cancel and she was a 'bit odd'

[Johnny B]

If anyone cancels on me I never ask why. They have their reasons, but if they feel comfortable in telling me, I listen and empathize if their reasons are personal. It's very seldom due to poor quality, (last one I remember was 13 years ago when I first started) so, like Dave Willis, I always do my best. I simply thank them for their custom and tell them I am sorry to lose them. All said with a smile on my face. 

John.