On the plus side, I have had good reliable deliveries from Woodbridge, but on the downside I have had issues with their sales staff over the years.
One guy there only seemed at all interested in you if you were one of their larger, more regular customers...
I had to almost fight to spend my hard earned money with them.
I've asked for information about products and equipment without reply and recently, having said I would be prepared to try some of their cleaning chemicals, I had a bit of a nightmare.
I asked the salesperson which product I could try on upholstery as their website wasn't very clear. Unfortunately, although trying to sound knowledgeable the guy obviously didn't have a clue....
Anyway, he sent me a product to try...and buy, which arrived the next day.
This turned out to be an unmarked 5 litre container of clear unidentified liquid with no safety Data Sheet.
I contacted them and they apologised sending out a relevant sticker and SDS.....which turned out to be a Flushing Product not Upholstery Cleaner !!
Another call, more apologies, "have the product free" and they would send out the correct one which arrived once again the next day.
This was 'supposed' to be a gentle cleaning, citrus odour product, however upon opening the container and pouring a small amount into a measuring jug iIwas overcome with what I can honestly say was the most potent fumes I have ever known !! I had effects from the vapours for most of the day, wheezy, laboured breathing and and saw nasal passages.
No way was I going to use it and rang to querey what the hell they had sent me ?
I was just told that it 'should' be ok to use and they weren't really concerned.
The product was never opened again and they lost a reasonably good customer.
It's a shame that 'product knowledge' and 'Customer Service' seem to be a thing of the past.
some companies think that it doesn't matter and you'll always do business as long as you open your doors in the morning.....
Wrong !!
Les