[amayze]

Leapstallbuildings,

Then surely the idea would be to route the round accordingly, so that on wk 1, customer A has her windows cleaned, wk5 customer B and wk 9 customer C has the windows cleaned.

Same no. of jobs per day/wk but three different custys!

[Mike 108]

The big danger in allowing customers to change from one monthly to two monthly (without a price change) is that more of your other customers might want to do the same.

I agree that we are in the 'service industry' and should be willing and able to offer frequencies of clean to suit the customer - but anything that requires us to deviate from our normal pattern of working (three monthly cleans/special cleans/'one-offs' should attract a higher charge and, in my experience, customers accept that.

The thing is - to explain it to the customer in a clear (and courteous) manner.

After all, they are not obliged to give you work and you're not obliged to clean their windows. Either one can cancel the 'contract'.

Just don't fall out over it!

Mike