[rich fraser]

Hi,
    I have been leaflet dropping for the past 18 months and getting a reasonable return from it. What i would like to know from you experianced guys out there is what do you say to the custys when they open the door? I know that i will just start stuttering and making a d1ck of myself. Any advice on what to say, and what works best would be most appreciated.
     Thankyou

[BradMonks]

Im not a w/c so cannot comment from experience but i have a long sales background.

My opener would be 'Hello, my name is Rich, im a window cleaner. I am calling to see if you may be interested in me quoting to clean your windows on a regular basis?'....then dont say anything!

I learnt a long time ago that silence is a very powerful sales weapon, dont EVER be afraid of it.

The same goes for a potential customer, dont ever be afraid to ask the question. The worst they can do is say no to you (normally!). COme out of your comfort zone and you will be amazed what you can do. Good luck and good hunting

[Moderator David@stives]

Hi my names Johnny and I really want to clean your windows.

Thats how Johnny clean windows does it

[dazmond]

hi my names gaz,baz,daz etc i was wondering if u want a good window cleaner.if they say yes give them a business card,frequency and price once uv walked round the property.if they say maybe but ill have to have a word with my other half GET their number and fone back a couple of days later if theyve not foned back.my business cards have my home address,fone no and a list of all my other services on {gutters,fascias,conny roofs etc}.works v.well.give them ur price and dont undercut any other window cleaners.if their not happy with their present one then so be it!always say u clean the sills and frames every time inclu in the price.most wc dont even do sills where i work!they dont mind paying more then if im 2 or 3quid dearer than their current/last WC.

[TonyD]

As above, a lot of cleaners round my way don't even do the sills ! never mind the frames.  So definitely mention that you do the sills, and frames if you're going to wipe them over in your clean.   I get a lot of work because other cleaners don't want to include these things as standard.  It's a tough world out there now, and adding that bit extra can set you apart and be the difference between success and failure.

I normally start with " Sorry to disturb you, do you have a reliable window cleaner at the moment ? "  They'll either say yes we're fine at the moment / have a cleaner / had the same guy for years, or say " ohh glad you called, we really need someone"     or "no we don't have someone"  then you can something like " would you like to know how much it would cost be to be added to my local round " (even if you have no local custies yet)   

I'd say the best thing to remember to beat the fear (which I bet 99.9% of people have ) is that people are always polite to you, they'll look a bit wary and standoffish when they open the door, but as soon as you mention window cleaning you'll see them lighten up as they relax and realise you're not pushing a sale of whatever..   

[Murdie window cleaning]

I normally start with " Sorry to disturb you

I've always been told never say "Sorry" as your opening line, as you are offering them a valuable service and they can always close the door on you if they don't want to hear what you have to say.


Hi, i'm trying to expand my window cleaning bussiness in this area, I was wondering if you'd be intersted in my service.

They normaly say "No thanks" or "I've already got one" but it's worth it when you get " I could be, how much would it cost".

I'm by no means an expert as I've only got a handfull of custies my self, but over the next few weeks, starting in about half an hour, I will be going all out to increase my bussiness.

Good luck

Paul

[Niall McAllister]

As above, a lot of cleaners round my way don't even do the sills ! never mind the frames.  So definitely mention that you do the sills, and frames if you're going to wipe them over in your clean.   I get a lot of work because other cleaners don't want to include these things as standard.  It's a tough world out there now, and adding that bit extra can set you apart and be the difference between success and failure.

I normally start with " Sorry to disturb you, do you have a reliable window cleaner at the moment ? "  They'll either say yes we're fine at the moment / have a cleaner / had the same guy for years, or say " ohh glad you called, we really need someone"     or "no we don't have someone"  then you can something like " would you like to know how much it would cost be to be added to my local round " (even if you have no local custies yet)   

I'd say the best thing to remember to beat the fear (which I bet 99.9% of people have ) is that people are always polite to you, they'll look a bit wary and standoffish when they open the door, but as soon as you mention window cleaning you'll see them lighten up as they relax and realise you're not pushing a sale of whatever..   

i agree with most of that BUT don't start with an apology "Sorry to disturb you".
start positive "Hello, It's good to find you in"

[Niall McAllister]

I normally start with " Sorry to disturb you

I've always been told never say "Sorry" as your opening line, as you are offering them a valuable service and they can always close the door on you if they don't want to hear what you have to say.


Hi, i'm trying to expand my window cleaning bussiness in this area, I was wondering if you'd be intersted in my service.

They normaly say "No thanks" or "I've already got one" but it's worth it when you get " I could be, how much would it cost".

I'm by no means an expert as I've only got a handfull of custies my self, but over the next few weeks, starting in about half an hour, I will be going all out to increase my bussiness.

Good luck

Paul

great minds

[TonyD]

I normally start with " Sorry to disturb you

I've always been told never say "Sorry" as your opening line, as you are offering them a valuable service and they can always close the door on you if they don't want to hear what you have to say.


Hi, i'm trying to expand my window cleaning bussiness in this area, I was wondering if you'd be intersted in my service.

They normaly say "No thanks" or "I've already got one" but it's worth it when you get " I could be, how much would it cost".

I'm by no means an expert as I've only got a handfull of custies my self, but over the next few weeks, starting in about half an hour, I will be going all out to increase my bussiness.

Good luck

Paul

You're probably right there.  To be honest I switch between the sorry line and something similar to your "expand my business " line.

[Craig 72]

I don't think there's anything wrong with throwing in a token 'sorry to disturb you' personally.These people didn't ask for you to come round and might have been in the middle of something important,for all you know.I certainly don't think less of a salesman knocking at my door with that opening line.Personally I like to keep it very short and sweet.A smile and a 'Hi there,would you like a window cleaner?' is enough for a customer to make a decision,in my opinion.

[Blue Frog Systems]

I start with,

Hi there, I was wondering if you need a window cleaner? 

If they say yes...

Great, can I take a look at the back and give you a price.

If wfp mention you do glass frames sills before you give them the price.

If they think about it, take a number... If they haven't got back to you in a few days, give them a call.

The ones that won't give you a number tend to have a window cleaner and want to see if your cheaper.

If they say no...

Would you mind taking this leaflet as there are other services I offer other than window cleaning or if you know
Someone who needs a window cleaner, could you pass it on.

90% of the time they will take a leaflet

[cozy]

The way I used to start a round in a new area was to use leaflets and door knocking. I drop my leaflets that say we are expanding to include their area, and will be calling in the near future to see if they would be interested and to answer any questions they may have.

Helps break the ice when I call then. It's easy to say "Hello, I'm from RPG Service, did you get our flyer about window cleaning?"
They say yes / no, it doesn't matter what they say, you take it from there. You have them at the door ready to give them your pitch.

Worst that can happen is they say "No".  But you don't know what they will say,        so ask

[BradMonks]

Worst that can happen is they say "No".  But you don't know what they will say,        so ask

Couldn't agree more

[ok cleaning]

Why dont you ask MSTAV he knows how to canvass