Hi All
Let me set the record straight regarding this issue.
As stated, I am not glued to this forum waiting to reply to every comment posted!
However i will respond on a public forum to this problem! I prefer to handle problems in person and as Jason only lives around the corner from me I find it amazing that he has chosen to use this forum to continue airing his views rather than to use his phone and speak to us at Facelift directly! Jason, please use the phone or drop in and we will sort out your issue!
To set the matter straight - the biggest selling poles in the uk and worldwide are the exel glass fibre and hybrid. Since we sell a large amount of poles worlwide, we have changed our pole range in order to compete in this market! Our glass fibre range is in direct competetion with the exel glass fibre and the fusion with the hybrid.
Please note, to compare the fusion with the slx/glyder(a full carbon pole) is an unfair comparison and we will lose every time. While we have been extremely happy with our existing carbon fibre range, we understand the the market place is still changing and so we will be launching a new carbon range next year.
We have listened to our customers who felt that altho the fusion was still better than the hybrid it was still not as stiff as they would like. Therefore as stated on this forum we have changed the tubing design to improve it. As far as I am concerned this is a good thing! A supplier listening to it's customers and responding!
The new improved fusion will be available early next year.
Luther, as we discussed on the phone, we WILL repair the pole but unless you send it back to us we can't do that. I am aware that you will be without the pole for 2 days but that is the same if you send any product back for repair. My hands are tied a little, unless you return the product for me to repair it!
We have always took pride in our customer service, and I believe Jason you were praising our customer service only a few weeks ago as Daniel actully delivered to your home some items you ordered.
In conclusion, Forums in my opinion have a role to play because you guys can freely express your veiws and ideas. However if anyone has a problem with a product, please feel free to discuss it on here but give the suppliers a chance to sort it out and discuss it directly. Otherwise the forum will lose it's credibility and would be used as is sadly the case by some, as an outlet to unjustly slander.