hi there,
paul, at the same time the clients that these larger cleaning companies are working for, are also larger clients, these are the clients that are continually ratcheting the price they are prepared to pay down as low as they can go.
at some point in the supply chain, there is a tight spot, and i think you have found it in this case. irrespoective of size people run a business to make a profit, the weaknesses are more pronounce in larger business because of that SIZE element.
also i have seen cases where the client is supposedly paying for X number of cleaners and infact there is Y on site. the reason being the contract pricing wont cope with the original number quoted.
both client and supplier are playing a game, of backgammon. and usually it runs smoothly, but every now and then the sysyem does break down.
regards
martin