I never put the RA and MS in, unless ive been given the job - waste of time doing it - unless you guys are just putting in a generic one, and not actually tailored to the job at hand.
I always advise i will return to the site once the quote has been agreed to go over H&S with them, then provide them with a RA & MS before cleaning commences. Legally, if i was given the job, they need to advise me their emergency/evacuations procedures even if its just outside work, so i can incorporate those into the RA & MS.
Company background, Insurance Docs, Training Docs, Testimonials from other commercial jobs, Contract (if they dont have one for me to sign, they have one of mine to sign).