Hi WYCS,
Well I could help create docs, I am a fully qulified graphics designer as well as Microsoft Certified.. and BICSc CLEANING OPERATIVE which is more relevant in the cleaning industry.
I cant give much info on the what you have to do on the side on window cleaning as I have just added this service to my cleaning company.
But providing no one was too harass me I could help out now then in the design of these docs in my free time if it helps other less fortunate.
I must stress thou its not always the design that fails its the type of paper, printer, ink and software used to give the end result that matters.
But just as a guide if people use graphics they should be at least 300dpi to give good print results.
I am more than willing to discuss this further but not right now as I am off to bed and have to be up blooming early.
best of luck with this post!
Dave