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Karl Wildey

  • Posts: 781
alltec v woodbridge
« on: February 27, 2005, 12:11:48 pm »
Ordered some stuff from woodbridge at 3pm and it arrived the following day at 9.15am.
You can not fault a service like that.

Ordered some chemicals from Alltec, unfortunately the chemical needed to be made up and they were short of one of the components. Recieved a phone call apologising for delay in chemical and also a letter of apologise with a £25.00 voucher off next order.
Not prefect but a nice way to say sorry. Have dealt with Alltec for years and this is the first time they have been late.

Full marks to both.



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Ian Gourlay

  • Posts: 5746
Re: alltec v woodbridge
« Reply #1 on: February 27, 2005, 12:19:58 pm »
Karl,

I agree I get fast service of both.

However I have a little gripe with Woodbridge The solution hose they made for me leaks at the joins.

Trying some plummers solvent hope this solves problem.
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Chris Bailey

  • Posts: 281
Re: alltec v woodbridge
« Reply #2 on: March 01, 2005, 12:00:18 pm »
I had a small problem with woodbridge as well, service was great but extraction hoses were longer than solution hoses and solution hose blew of connetor once, steam everywhere!

Chris
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Carpet Care

Leicester

Steve Weatherley

  • Posts: 699
Re: alltec v woodbridge
« Reply #3 on: March 01, 2005, 09:23:27 pm »
Sounds like some other suppliers could learrn from this kind of customer service - no names mentioned of course!
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Ian Gourlay

  • Posts: 5746
Re: alltec v woodbridge
« Reply #4 on: March 02, 2005, 11:25:22 pm »
Chris

Ive got that problem aswell.

Not sure why Woodbridge thought Solution  ;D ;D  Hose should be longer.
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