[[GQC] Tim]

I've had this once before, and it baffles me.

Last time a customer prepaid £10 towards the next clean, so I typed in my PDA extension, 'Paid' £20. So did the customer yesterday again, and in my PDA it said, owed to customer : £10 (or something along those lines), so I thought, okay that's great, I'll tick that I did the clean, didn't tick payment received, because she prepaid it already.

So I open George, and that customer owes me £10 it says, on my debt list, which is weird. So ticked the paid box, so now in my main list on my PC, it says in Balance -£10.

Now if I check all the history on that customer, in the history box, I can nowhere find the £20 prepaid, so the balance should be £0, and all the entries show that they have been paid?!

This is seriously confusing, I'm not sure I understand it myself! This happened before, and eventually, somehow the problem solved itself on the next clean.

[dave0123]

lol god knows.

[Roy Harding]

I have come across this as well.

If you dont mark it on your pda then when you get home record it on your pc it records it right. But not if you do it on the pda.

Roy

[[GQC] Tim]

Okay, thanks for that Roy, I'll do that in future, hopefully the error will sort itself out in the balance. Strange.

[Dean Aspects]

I sometimes find that when a customer has prepaid the next time you do the job it will have due £10 and paid £10 (on pocket George)the only way to get rid of this is to select the job (on George) click paid then save and the prepayment and debt clear themselves think maybe an email to george admin to let them know then the problem would then be sorted

[Roger Slater]

I sometimes find that when a customer has prepaid the next time you do the job it will have due £10 and paid £10 (on pocket George)the only way to get rid of this is to select the job (on George) click paid then save and the prepayment and debt clear themselves think maybe an email to george admin to let them know then the problem would then be sorted

I had this problem months ago and reported to george. They no all about it, but dont think theres a fix in the pipline anytime soon.

[dmlservices]

you can not update a job marked as pre paid on palm , you have to do it via pc , reported it over 2 years ago, still waiting for v 3.70 to be released[if it ever will ] was supposed to fix a few problems with in george, have learned to live with it now.


daz

[[GQC] Tim]

Many thanks for your replies, so it's okay to put down the amount received in your PDA, but when you do the house again, you have to do it on the PC. Or do everything including the amount received on the first clean on the PC?

[dmlservices]

yes you can change amount recieved on palm , but when you next do job it will show owed to customer ,do not tick paid, instead update on pc , i usually put a note in palm to remind me to do it


daz