[simon knight]

bet trad guys are loving this 

 

Not really. Trad guys also have their problems. I turned up yesterday at a long time customer....bunged my ladders up and she came running out saying: "No No...I don't like your method, I want you to use the water-on-a-stick way."

[jewelcleaning]

To be honest, I'm surprised at how uninterested most people are these days when I tell them how I'm going to clean their windows. 

Most just want them cleaned, without a long boring technical explanation from some bloke who they just asked to clean their windows!

Yeah I found that too.

When I first went over to wfp, I was dying for a custie to ask how it all worked!

I wanted to get the tds meter out and compare their water etc, and show the difference.  But no one asked, so when I tried to force an explanation onto them  they didn't seem that interested.

Now of course it's not so exciting  and I find it's best to just get on with it, and don't give them anything to worry about.  If I say anything, it's just that I find it a bit safer than working from ladders all day, and that I can now reach those awkward windows!

Although one yesterday, I just mentioned that I'd be cleaning them differently, and she said 'Oh, no, I want all the ledges cleaned too' 

I replied that this system is as good, and will do the sills.  She just said "Well I don't know how!"

Just let me get on with them and you'll see!

J

[WCE]

It really is a case of actions speak louder than words with customers and wfp.

[Paul Coleman]

Hi,

Aquired a fair few new calls as some of you may know....

they have all been cleaned trad forever and ever......and the frames or sills have never been done..


So now they are mine... and i am wfp  

But to them i am an Alien from outer space....

they are scared of my water, scared of my silly poles..... scared of the droplets on the windows when i leave...

scared of my hose near the flower bed.s...

and not one bit happy , that the frames and doors are now gleaming, (it took me bloody ages to get them up, thinking this will impress them)


but oh no ... i am expensive,... yet i dont simply do the glass!.....as the last guy did.


some people are never happy.... i drive away and see the results... they look great!

yet i am an alien on the street.

change..... is very hard for some people.

ever had this experience?

Gary.

Yes I have.  But I drive away laughing with the money in my pocket as I remove my fake pointed ears.

[Paul Coleman]

serious tho  :

second clean came along.... and although the customer could not find fault .... she said she is not keen on the method i used and one or two of her freinds felt the same...

i said how do you mean >?

your frames are clean and the glass is sparkling? yes ?


yes she said but its just that they are left wet 

and her friends feel the same....

so i said, well i wont do them in future, its very much your choice... bye!


oh no ..she said, lets just give it one more go and see how it goes....


my head hurts.  :

you do not want to be saying that to customers IMO at all.

I say this they are cleaned this way now for a few reasons: 1 we can clean you frames as well as glass at minimal costs to you (I charged for it when I changed over) 2 the windows will stay cleaner for longer so you benifit from this and 3 I do not want to risk falling from a ladder just to clean your windows because if I fall I cant ask you to pay me till I am better can I.

I am doing it this way because you benefit and I don't want the risk of falling anymore you know about the EU laws now I would rather embrace it than be pushed 

Ian

I never mention number 2 (not sure if it's true anyway).  I don't want to say anything that could get them to try to reduce the frequency of cleans.