[frames to panes]

I can normally recognise other peoples wfp work by the splatter marks on dirty top frames or splattered soffits. Nobody checks every job they do when it's dry, so anyone claiming they are perfect will be deluded.

[LWC]

but i can honestly say i have done windows and they are perfect

[Jimmy1]

All my customers are new so therefore "first cleans" I make sure I take extra care and even dry all the sills and frames ect, If they are in when I do them I escort them round for a "check" if they are not in I arrange to phone them that evening to make sure they are happy - so far everyone has booked regular cleans and Ive not lost a customer. However, I know this won't carry on as you always get the odd one. Next week I'm going into the second clean with some and I still dont feel quite confident to leave them wet, but I realise I have to, so for the second clean I intend to leave them and return the same day once dry to re-check my work, if its ok I will have the confidence not to return the third clean, if not I'll know where the problems are.

[LWC]

dear me jimmy, youll be wasting some time going back and chekcing them all. clean the frames well and rinse well. if you start drying frames and sills theyll expect it every visit

start as you mean to go on

[Jimmy1]

Hope not - I explain all about the risks of spotting and the fact theat normally I will be leaving everything wet and everybody seems quite happy. Most are out at the time of the clean anyway. But I do put everyone in the picture. Yes its taking longer to start but reputation is everything in this area and I want to be sure mine is kept intact.

[Mike 108]

LWC

Some cleaners may well be very good with a WFP but, if they think that every window they do is 'perfect', then I agree with DJW - they are deluding themselves.

I do my own house WFP (unless I want a guaranteed perfect finish - then I 'trad' it).

I have 32 panes of glass in my house (that I want to be clean) and I CAN get them 'perfect' with WFP - if I am determined and spend more time on them than I would on a customers house.

Doing them at a normal speed, however, there is often at least one pane with either feint spotting or drips from an opener above. You don't see these until the window is DRY.

Also WFP often leaves stains on windows from bird muck. Whilst the window is wet, it looks like you've got rid of it - but when the window is dry its very often still there.

NOBODY GETS IT RIGHT ALL THE TIME

It's just that they don't go back to check and the customer isn't that 'fussed'

Mike

[LWC]

yeh i know its not perfect all the time i was saying i have done windows that are perfect. djw statement was wfp is rarely perfect

[Mike 108]

I'll bet if cleaners went back and checked EVERY house, 25% (or more) would show imperfections on one, or more windows (IF YOU LOOKED CLOSE ENOUGH).

Its just that only fussy customers look that close.

Plus, if its a 4 week clean, or longer, the windows were probably filthy beforehand and ANY 'adequate' clean will be such an improvement as to be acceptable.

Its the people who are at home all day - with nothing to do but look out of the windows that are most likely to complain.

Mike

[TVCS]

at the end of the day our ( the cleaners) standards are higher than the custies.  We will spot runs and marks that the custies wont.  It is only the custies we all hate thatwill spend an hour when the windows are dry  going round and find a spot or two. 

When I started I did a house and said to the custy to phone me if they arent very good when dry.  She never did but I went back the next day and looked at them and they were 5hite. Runs everywhere and spots too.  I apologised and said I'd clean them again there and then and she said dont bother.  They look better than before.  This custy I like.   

When people complain or moan, it does get to you but shrug it off and think about all the others who dont moan.