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Jason Hedges

  • Posts: 1035
Customer trying it on!
« on: March 23, 2008, 08:03:33 pm »
Hi all,

Did a job on Friday where customer was trying to get new carpets from bathroom fitters. Said they had left the hall carpet filthy coming in and out without putting dust sheets down. Trouble was carpet was covered in oil and was only in hallway not up the stairs where they fitted the new bathroom suite ::). They told him to get carpet cleaned and they would pay the cost.

Before:



Advised that the only time I'd seen a carpet this covered in oil is when someone in the household worked in a garage / engineering workshop or similar where oily boots or shoes were the problem. He said no-one in the house had such a job.

After prochem powerburst, dwell, agitation and extraction. Now agitation after multisolv:



Anyway cleaned carpet with powerburst prespray (got the general dirt out but didnt really touch the oil), then used multisolv from craftex (www.restormate.co.uk) used many times before for similar jobs but never took a photo, good stuff:

Finished carpet:



Customer happy with results but unhappy about not getting a new carpet ::)

Bathroom firm called yesterday and said how pleased they and customer were, hopefully another regular customer :).

Why do some people bother, dont they know a pro carpet cleaner can work miracles ;D


homenclean

  • Posts: 587
Re: Customer trying it on!
« Reply #1 on: March 23, 2008, 09:19:24 pm »
If you were impressed with multi solv try craftex champion iam yet to find a better pre spray.

John

Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #2 on: March 23, 2008, 09:27:11 pm »
Hi John,

I Use champion as well, great product just use multisolv for extra oily soiled surfaces, does the same job just a lot quicker. Excellent product when time crucial. Multosolv is superb on vinyl and hard surfaces as well.

All the best,
Jason.

richie

  • Posts: 1179
Re: Customer trying it on!
« Reply #3 on: March 23, 2008, 09:30:59 pm »
I can still see a dark area by the doorway.  ;D     You should have used M Power  (NOT)

Richie.

Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #4 on: March 23, 2008, 09:41:38 pm »
Richie ;D,

Went over that area many times with different products, scrubbed and extracted. Fibres were stained from over soiling and wear, no further improvement was happening.

Tried microsplit from craftex as well, the BEST and most economical microsplitter (in my opinion) but with no transfer...

Perhaps i should have tried m-power, wish it'd been i the van not in the shed ::)

All the best,
Jason.

Re: Customer trying it on!
« Reply #5 on: March 23, 2008, 10:10:12 pm »
Yes John

Champion is Champion  :)

Have used it the odd time on condemed carpets but mainly hardfloors.

Mike

Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #6 on: March 23, 2008, 10:24:33 pm »
Mike,

Try champion side by side with multisolv on a polyprop carpet covered in oil.

You'll then realise you could have done without champion...

Champion has its uses, not in this severe situation though ;)

All the best,
Jason.


Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #7 on: March 23, 2008, 11:19:10 pm »
Pictures not to be used without my permission ;D

Karl Wildey

  • Posts: 781
Re: Customer trying it on!
« Reply #8 on: March 23, 2008, 11:38:00 pm »
I think Jason is pleased with himself.  8)

Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #9 on: March 23, 2008, 11:40:25 pm »
Karl, just trying out my camera phone.

Pleased i now know how to use it ;D.

Not with results, could have been better ;)

richie

  • Posts: 1179
Re: Customer trying it on!
« Reply #10 on: March 24, 2008, 12:05:18 am »
you can tell it is fibre colour change.  poly prop by the looks of it so mpower would do nothing. 

Jason Hedges

  • Posts: 1035
Re: Customer trying it on!
« Reply #11 on: March 24, 2008, 12:13:43 am »
Nothing more could be done....


*paul_moss

  • Posts: 2961
Re: Customer trying it on!
« Reply #12 on: March 24, 2008, 09:57:46 am »
Jas, nice job. Next time try Ultrapac renovate as the prespray first. ;)
Paul Moss  MBICSc
www.mosscleaning.co.uk
REMOVED FOR POSTING OFFENSIVE MATERIAL

The Carpet Man (1989) Ltd.

  • Posts: 15
Re: Customer trying it on!
« Reply #13 on: March 24, 2008, 10:33:04 am »
Good job, well done!

One of the things we do as professional carpet cleaners is after (or sometimes before) we have cleaned a carpet we 'tuck' down the edges using a carpet tucker knife. The customer always comments on not only how clean the carpet is but how much neater and tidy it looks. Also, we tuck carpet back into metal edgings, or door trim etc.....it makes all the difference to the overal job, and it only takes a few extra minutes. You can buy carpet tucker knifes for about £14, a useful tool to keep in your van.

Many carpet cleaners I know just clean the carpeting and leave carpet bits and strands sticking up around the edges, or even pull them up themselves with their vacuum, which is not really how one would want to leave the finished job.......

....just my little 2 pennies worth!!   cheers   :)  :)
The Carpet Man Ltd.   Est. 1989    thecarpetman@inbox.com
Suppliers, Master Carpet Fitters & Rejuvinators of Fine Carpeting
Traditional hand sewing, technical border work & advanced cleaning systems

Karl Wildey

  • Posts: 781
Re: Customer trying it on!
« Reply #14 on: March 24, 2008, 11:18:42 am »
Not bad for a phone cam.
Ultrapac is one of those forgotten chemicals that people think is only for disaster restoration, but here it could have worked better, will never know. The client was happy so job done.

richie

  • Posts: 1179
Re: Customer trying it on!
« Reply #15 on: March 24, 2008, 11:57:41 am »
I have not cleaned a domestic carpet covered in oily residue like that for a long time.  I can however remember the last one,  i presprayed and raked, extracted, presprayed and raked, extracted then showed the customer the same sub standard results that Jason initially had.  I then tried something new (with customers consent), i added some PC Citrus Gel to some warm water in a trigger sprayer, gave it a good shake then sprayed the carpet raked it in then extracted.  :o :o :o.  The results where FANTASTIC (as are Jasons above).  I have done this since on office carpets in factories that would not come clean with normal presprays with the same results.  Each time i have made sure of complete rinse with Acid Rinse then to be on safe side given the carpets a fine mist of Acid Rinse.  

Moving away from this topic slightly,  next week i have a Newsagent shop carpet to clean.  The shop owner has just had the shop done out really nice.  I have advised that he goes straight for replacement but wants to see if the carpet will clean to a high standard instead of going for new.  It has low profile poly prop carpet tiles that are about 8 years old. These tiles have never been cleaned before so are full of the outside world and gum.  The intended cleaning process will be;

Vac carpet, Rake carpet, vac carpet.  I will do this until no more comes out via the vacuum.
Prespray with PC Power Burst and aggitate allowing 10 mins of dwell time.
Extract with Truckmount.
Spot treatment including the use of HM OJ on the gum.
Prespray with PC Power Burst, soak PC bonnet pads in acid rinse, wring them out then bonnet the carpet.

What would you guys do?

There is 80sqm and charging £280.00.

Richie.


Simon Gerrard

  • Posts: 4405
Re: Customer trying it on!
« Reply #16 on: March 24, 2008, 12:36:47 pm »
Did a similar job myself not long ago and used Ultrapac Renovate and got it off in one.
Ultrapac is the daddy when it comes to oily, greasy carpets.

Simon

Ian Gourlay

  • Posts: 5746
Re: Customer trying it on!
« Reply #17 on: March 24, 2008, 01:29:42 pm »
I get regular calls from a Cental Heating Company where customer try it on.

Director tells me they were paying out considerable sums in new carpets