the softner is sometimes a good idea although i never use them ,
sorry to say sounds like you have some cheap import membraine from china, a few of us suppliers had probs a while back, no matter what is told you stand your ground the r/o should not creep up that high that quick seeing that you had no probs before,
i went back to my oringinal supplier, and just payed more for reliable qualitie r/o man i think bought from similar sorce, i would send it back demand money back then go see june from gaps water shes a good lass and will offer excellent after sales service