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M.Acorn

  • Posts: 7223
Cat urine on fawn 100% polly fake suede sofa
« on: February 14, 2008, 04:09:37 pm »
Hi folks cleaned a sofa about 3 weeks ago as a cat had been locked in the room with it for a weekend ! peed over and between 2 of the cushions.
I gave it a spray with microsan first then urine neautriliser,I then sprayed with prespray gold had b109 and odour fresh in the tank and also odour neautriliser concentrate.I gave it a through clean going over where it had peed a lot.
Once i had finnished the job i said the smell may still be there but i cant risk putting any more solution on it ,i was scared of colour change really,and said i would come back and do it again for minimal £££ got a call back 4 days after doing the job saying it was still stinky and they were going to claim on the insurance what had i used to clean it.So gave them the list of prods i had used all ok.Got a call yesterday saying they were not covered for odour by their insurance could i still come back and do it again.
I said yes no prob would just charge them for my fuel so used a stronger mix of odour neaut and a liberal spray with prochem urine neaut and went over it loads with the husband sniffing each cushion after i had cleaned can i go over it again did this 3 or 4 times !
until he was happy...But i am sure he will be getting in touch again is there anything i can suggest to him that will get rid of the smell,he had tried using something from the shops but it had left a huge watermark he then started saying that water etc used to run off before i cleaned it , it was scotchgaurded i did point this out to him before i cleaned and said i could fabric protect it but he declined ...
What goes around comes around

stevegunn

Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #1 on: February 14, 2008, 04:27:33 pm »
 Nemesis Odour Neutraliser liberally sprayed on cushions then inject with said product into cushions.

Doctor Carpet (Ret'd)

  • Posts: 2024
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #2 on: February 14, 2008, 04:32:38 pm »
DOn't forget that introducing wetness will re-activate urine crystals which will then make it smell again until it has finally dried out.

Also mention to your customers about their noses having a memory and if they think they can smell something then their memory can play tricks on them and convince them there really is an odour when there isn't one.
Diplomacy: the art of letting other people have your way

M.Acorn

  • Posts: 7223
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #3 on: February 14, 2008, 04:32:50 pm »
So if it`s still not gone after this attempt and i get a call back,do i have to rinse extract this with the b109 fibre and fab rinse or leave it ?
so scared of it leaving watermarks and really don`t wanna be cleaning this sofa for a third time .I need something he can get as i don`t wanna be involved really
What goes around comes around

*paul_moss

  • Posts: 2961
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #4 on: February 14, 2008, 04:33:58 pm »
Mark most bacterial deodorisers will work but can take a number of applications to work.

Let me explain, urine especially cat urine is designed to last for an age,in the wild they pee to pass on information to other cats and it lasts for months.
The smell is basically bacteria and you must remove the bacteria to  remove the smell. Now chemical deodorisers will kill most of the bacteria and make it smell pretty short term but the bacteria will multiply again and the smell will return.You must spray in friendly bacteria ( bacterial deodoriser) into the fabric and leave it to work,it works by fighting with the smelly bacteria( basically they have a battle) you have to put lots more of the friendly bacteria in to the area so they overwelm and kill off the smelly bacteria.This could mean flooding the area or repeatedly applying them over a period of time.
Once they are all killed off the smell goes  :)
Paul Moss  MBICSc
www.mosscleaning.co.uk
REMOVED FOR POSTING OFFENSIVE MATERIAL

*paul_moss

  • Posts: 2961
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #5 on: February 14, 2008, 04:35:46 pm »
Should you need any more help ring me 01745571984
Paul Moss  MBICSc
www.mosscleaning.co.uk
REMOVED FOR POSTING OFFENSIVE MATERIAL

M.Acorn

  • Posts: 7223
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #6 on: February 14, 2008, 05:06:40 pm »
Cheers Paul. He had used an enzyme based product called cat off on it (which i personally thought was something you spray as a deterent ) but it had left big watermarks on the fabric,i think him using a household steam cleaner on it has also done more harm than good !
His insurance company also got the arse with him for using me and not one of their nominated cleaners.I am worried about telling him to use a product on it and it  ruining the sofa .He also said it took about 3 days to dry after the last time i cleaned it but i litrally soaked trying to get it out
What goes around comes around

M.Acorn

  • Posts: 7223
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #7 on: February 14, 2008, 06:06:55 pm »
So something like neutredol not sure if that`s spelled right.Will e mail him and give him the info
What goes around comes around

*paul_moss

  • Posts: 2961
Re: Cat urine on fawn 100% polly fake suede sofa
« Reply #8 on: February 14, 2008, 06:33:47 pm »
Mark the only thing I allow my customers to use is a m/s spotter. You would be better off telling him that you will treat this yourself as a professional, but I would not advise him on what to use him self.If he cocks it up, he may say well, you told me to use it :(
Paul Moss  MBICSc
www.mosscleaning.co.uk
REMOVED FOR POSTING OFFENSIVE MATERIAL