[ag]

cleaned a customers house carpet this morning.Its a beige one, and she says 80/20 wool.Bought two years ago, never cleaned, she has a little dog that hangs out in the room but doesnt go to the jacks on the carpet.Anyway, I cleaned it in the normal 4 step fashion,using prespray gold, citrus gel on the spots , and it looked awful. it was like there was these black areas that were matted into the carpet. Fortunatly I had the rotary with me, so I bonnet mopped it using traffic lane and more spot removal, and then extracted. Still looked OKish, but not fantastic. Have got better results from pub carpets, any ideas why this carpet was so hard to clean?just a curiosity.Do you think it was the dog hairs? if is on a concrete floor, would dust through the backing cause it?

[gwrightson]

I guess a really good vaccum may have been the answer ,

often a h/w/e will bring frightening results to the surface if insuficent vaccing has taken place.

Happened to me once , a cream deep pile. vaccumed and h/w/e in the normal way and the carpet was actually getting dirtier.   A case of bonnet afterwards to improve things, letting dry going back and ensuring a thourough vac takes place. explaining to the custy why you need to go back.

you will think of a good reason to tell custy    why it has happened.

geoff

[turneylogan]

Had exactly this problem a few years ago. White carpet. With HWE it was like the wand was spraying black ink on each stroke. Spoke to Prochem bloke who suggested that a dog may have been sleeping on one spot, and he was dead right. The oil from the coat builds up at the backing attracting dirt and all you are doing is dragging the sticky black stuff up the pile. She replaced her carpets. I would guess that if HWE doesn't get it out then cleaning the top layer with a bonnet would be the best result. Since then I have learned to ask where the dog sleeps if there is one.

[ag]

I thought the dog must have had some effect. Thats great. Im going back on tuesday to do her upholstery so Ill let her know.
Thanks
agnes

[lands]

Have come to learn in this situation that rigorous agitation of a carpet prior to vaccing gets rid of this problem. I am doing this more and more these days. Came across a rotten Axminster today. Used the Envirodry first then vaccuumed and it looked ten times better so it was a confident clean knowing I could go very easy on the moisture through the HWE process. Can never understand those who advocate not vaccing

[Alan Brooker. Aqualink Carpet Care]

Here here - although get yourself a proper vacuum cleaner KIRBY all the way. Don't tell envirodri that you're dry pile lifting - it's not covered under warranty - kirby floor polishing brush works well for pile lifting although can't beat HOST's worm  geared traction for pile lifting.

There are some on here (Liahona) that say dry vacuuming isn't necesarry (although to be fair to Dave - his clients probably have kirby's on each floor already) ... I just cleaned 3 wool carpets and spent around 30 to 40% of the 'tools' work on the Kirby. If around 85% of the soil in the carpet is dry then why spend all your time trying to unsuccesfully wash it out?

Alan