[PaulKing]

Just to throw a very small spanner into the works - is it possibly a viscose pile? This could explain to some degree the 'difference' the custy is expressing ?? Did you identify the fibre ok Paul?

Just a thought.

nope not viscose, beside if it was the entire thing would be affedted by waterm and not just the wear areas, beside if you ever seea viscose that goes they blow up like a shaggy dog defiantly not that as said if you place a mirror beisde it it changes back to the normal it's just plain and simple shading on the arms.

[Doug Holloway]

Hi Guys

I would go with Kev on this one and say there is some viscose, it may well be a mixture.

Dralon would not hold the shade like this and could be brushed out very easily.

If you want to rectify I would suggest hot water and lay pile with a cloth.

Cheers

Doug

[tony harrison]

Hi I would tend to agree with Kev and Doug.

If the pile was not like that before it was cleaned then it is either heat or water sensitive fabric.
If damaged by water then it could be put right but more dificult if to high a temperature was used in cleaning.

I do agree if something is likley to go wrong then it generaly is the freebees.

Regards Tony

[Steve Chapman]

 Just looks like normal wear to me, which you often get on the arm rests, surely if there was any damage as such it would be patchy and all over the suite not just confined to the arms!

any suite with a piled fabric is surely going to get wear in the high contact areas, esp if its a few years old.

i expect like alot of customers they just didnt notice it before, or hidden by the dirt.

Hope you get it sorted

Regards
steve

[PaulKing]

Hi Guys

I would go with Kev on this one and say there is some viscose, it may well be a mixture.

Dralon would not hold the shade like this and could be brushed out very easily.

If you want to rectify I would suggest hot water and lay pile with a cloth.

Cheers

Doug

hi Doug you can brush this out with a cloth, and it goes back to that when used, would you not consider as it is the arms that this is just a normal wear pattern ? highlighted by the surrounding area now being clean?

[Doug Holloway]

Hi Paul,

The giveaway to me is the side of the right hand arm facing, there is a straight line of pile going the opposite way, this would not occur naturally as the wear would be much more random.

You could possibly reset with a microfibre cloth soaked in hot water or othrewise lightly clean and lay all the pile one way again with a cloth or towell.

Cheers

Doug