After getting a p/x price from HydraMaster(the only people to take p/x) I thought I'd better look at the alternatives. I was attracted by Prochem's offers, having had good service from a Blazer plus previously I didn't want to dismiss them but before I could take it further I found I had to call them because the flexible hose on my Prochem stair tool failed. The conversation went something like this:
I need a replacement flexible hose for my stair tool
Ah there's 2 lengths
As it's the 30'' tool I think itwill be the 13.5''
It might not be
I'm sure it will be, can you post it out today?
We don't have one
When will you have one?
We have a shipment due in
Is this part on it?
I don't know tell you what I'll put it on backorder as soon as it arrives we'll send it to you
when will that be?
Don't know
Let me put it this way, I'm a carpet cleaner, until I get this I can't clean any stairs
I'm sure it won't be long
ok I'll get it repaired by Pirtek
Oh ok
Thanks for your help
After I'd put down the receiver I remembered that although the Blazer had been reliable, the fan belt failed once and Prochen didn't have a replacement.In the time I've owned a Hydramaster I've had replacement parts without fail the next day. Once I cracked a rocker cover, there wasn't a replacement B&S part in the country but Hydramaster took one off a used engine to get me working again, now that's service.
The big difference here is that HM realise that when our machine goes down it costs us £500 a day until it's fixed, that's what we lose, until the other TM suppliers recognise that fact Hydramaster will always lead the industry in this country.
I've placed an order now for my new machine, Guess who from? Thanks to John and team,
Well that's how important service is