Yeah, we keep everything just in case, didn't know it was Seven years tho, we only keep for six so thanks for that, will update all staff.
Definately make sure you keep all client records for that long in particular accounts but also addresses and contact details and any other information that could be relavent, you never know what could go wrong. Nothing ever really has with us, but that doesn't mean it never will!
Incidentally what about keeping records for if say a couple of years down the line a cleaner tried to sue you for a back complaint or something like that? how many years would they have to take a case against you?