[Kingfisher-CCS]

Just a quickie, do you guys n gals invoice your clients (commercial) for the days over christmas which they are not open?

When quoting I work it out per week, month and annum without taking off any bank hols or anything like that. Therefore if I were to deduct the days off, it would mean they aren't paying the full annual price they've agreed to.

Do you think I should mention this, or just invoice and see if anyone kicks up a fuss?

Thanks guys

[ColinD]

I always invoice for the full cleaning period. Unless of course your contract with the client is on an hours provided basis.

[D woods]

When we were involved in office cleaning we used to always invoice every four
weeks throughout the year and if they were shut over Christmas we still charged.

Every Christmas we would get a few customers who would ask not to be invoiced over this period . And I would explain that we have to pay the
cleaner and they accepted this.

The only one we ever had that wouldn't accept it was a women's charity.
Even when I said the cleaner would have no money for christmas .

[Robert Parry]

Just had this same situation for the first time in nearly thirty years!

Even though all our contracts state that we give no credit for closing on Bank Holidays etc, client also suggested not coming in for a couple of weeks over the holiday period, wrote to them yesterday explaining whats in the contract, put price up 15%, hopefully, will cancel, and find some one who will do things their way!

Complete with pooor service,

Regards,

Rob

[Fox]

This problems comes up every year.  When I send out a quote it contains the following

Charge per week £000.00 plus VAT
52 weeks per annum

Charges are based on supplying services between Monday and Friday, all other days including Bank Holidays and shutdown periods are excluded from this quotation (unless otherwise specified) and the necessary allowances have been made within our charges.

When a client then asks I can refer them back to their quotation.  A simple way of explaining it is 'we calculate your cleaning cost over the year and then divide it by 52 for ease of invoicing' it normally works.

Fox

[Kingfisher-CCS]

yeah that's sounds like a good way to explain it to clients Fox, thanks.