we quoted a price for 3 hrs domestic cleaning, to include
kitchen and bathroom,all surfaces, windows and floors
and 1 bedroom hoover and dust,(place was minging)
client wanted this done for Easter, advised client that on the initial clean that we would not be able to do eveything that she wanted, however on the subsequent visits we would incorporate the extra
cleaning she wanted. 2 girls worked on this did more than the allotted time to try and do a good job and create a good impression, we turned up for the 2nd weeks clean and client complained that she was not happy with the 1st clean and turned girls away, she had taken 7 days to complain and has refused to pay the bill, I have telephoned her to try and resolve the problem, she will not negotiate, I feel that she was looking for a free clean for her visitors over Easter, we have not come across this problem before, what should we
do?