[SFlannery]

Hi, Looking at cleaning in a call centre environment - should I be going input or output spec in such a heavily used environment. Anyone any experiece of changing spec in this industry?

Thanks

[Anj]

Hi SFlannery   ive worked in Call Centre,s for the last 7 years and have always used both Input and Output Spec,s ,they are the basis of the contract, they clearly define the services that is provided, they clearly define the clients expectations,they allow you to prepare work plans, schedules, and periodic cleaning charts, and they can provide you with an oppertunity to charge for variations, provide them with your Service Level Agreement and the client is well impressed   Good Luck
Anj

[SteveTruman]

And dont forget to do the work at the most inappropiate time, as thats when they seem to call everybody.....

[WavieDavie]

should I be going input or output spec

Pardon my ignorance, but what are input and output spec's?

I'm a refugee from the window cleaning boards, so be gentle