Customer had a new carpet fitted 12 weeks ago, it arrived and was fitted being the wrong colour to that was ordered.
Not a problem, the company fitted the correct one 2 weeks later. a light beigh patern but the same style...... not sure of the previouse colour, 100% quality wool.
She suffers from Rhinitis. Ten weeks on she suffers from irritation to the air passage as soon as she walks into the room and cannot stay in the room.
The original carpet that was fitted was not a problem to her but the new one is causing an alergic reaction.
I must say that the odour from this carpet is very strong, even 10 weeks on.
I suppose you could describe it as the new smell which most carpets have, but wear off after a few months.
Customer asked me to clean it and apply a protector, which I did last week, in the hope she could soon live in the room.
Has any body got an idea what is causig the odour?
Could it be the bonding or is it the wool which is causing the alergic reaction?
John