Having loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.Had a new clamp, but couldn't decide where the spring goes?This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch it
Quote from: duncan h on March 01, 2017, 06:59:44 pmHaving loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.Had a new clamp, but couldn't decide where the spring goes?This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch itHi DuncanI have looked up your account log - I think this must be the pole that was bought back in February last year - is that right?Drop me an email on alex@gardinerpolesystems.co.uk and I can look at exactly what the issue is, as well as perhaps help in putting the lever sets on to the clamp in the correct way.
Quote from: Alex Gardiner on March 01, 2017, 08:24:11 pmQuote from: duncan h on March 01, 2017, 06:59:44 pmHaving loads of trouble with my clamps. Every day I have to nip it up a bit. Today I ran out of thread and it snapped.Had a new clamp, but couldn't decide where the spring goes?This pole is les than a year old, I think. I have a larger SLX, that's 3 years old and never have to touch itHi DuncanI have looked up your account log - I think this must be the pole that was bought back in February last year - is that right?Drop me an email on alex@gardinerpolesystems.co.uk and I can look at exactly what the issue is, as well as perhaps help in putting the lever sets on to the clamp in the correct way.well thats what ya call excellent customer service. and one of the reasons i buy from Gardinersnice one, thumbs up Alextony