[craigp]

hi all,

    today had somthing i've come across many times, arrived at custys, black spots in lounge with white rings around from '2001' or what ever spray can carpet cleaner, a common sight..

ironically the black spots that the spray was used on came out no probs, white rings from spray can did'nt.

i know these cans say on back 'not for use on wool' but this was not a wool carpet and its as good as damaged it!

this stuff should be banned,

does this annoy any one else?

[gwrightson]

quite the opposite, I love it!!!
I explain to the custys, the reasons the marks are there,
then i give them all the reasons for not hiring a carpet cleaner from tescos etc.
then i ensure it has sunk in, and to tell all their freinds and relatives the pitfalls,and with a little luck,
i may have her friends has potential customers.
 Geoff

[Kev Loomes]

No, not at all.

We explain fully to the custy on the quote that these marks usually suffer from colour loss which are not always visible until cleaned. We further explain that these 'cleaners' usually leave behind a lot of residue which attracts dirt (hence usually black marks - quite easy to remove), and that once they have been cleaned you are left with permanently lighter patches - sometimes making it look even worse!

You'll be fully covered though when this invariably happens! I also dont know how these companies sell them, they are flipping lethal. This is a good chance however, to upsell your own 'safe' cleaner

[Kev Loomes]

I was refering to a bottle/can of cleaner too Craig!

[Kev Loomes]

Thats what I like to hear!

1). A custy too tight to use our services, who thinks they can do an equally good job using crap equipment (cos we are only scumy 'cleaners' afterall)

2). Who then ends up spending more by using a real professional service rectifying the problems she has caused herself, through disdain and contempt for the work that appears 'easy'.

 

[therapist]

The most common culprit is '' Vanish ''which does break up most of their spots.......but it stays in the carpet and clearly has a bleaching agent which sometimes only shows after we extract.

As stated above, it's a great opportunity to sell your pro' spotter

rob m

[carpetclean]

i will agree about vanish being a terrible product. i cleaned a cream wool rug a few weeks back and on the survey i noticed these odd slightly pinky orange  marks the man said he never saw them before and tried to say i put them there!!!? but his wife said it was her fault as she used vanish. needless to say they did not come out though all the wine stains managed to go. lesson for me though when doing a survey dont let the client leave the room as there is a possiblility they could put the blame on us for anything

[Derek]

Craig

The NCCA should do something ...what?

I have personally saved the previous owners of one of the protrietary brand products a great deal of money in claims. (sixteen thousand pounds within an hour of being in their premises alone)

I did a full training day at their premises stressing the very points mentioned on this thread. This was to customer services staff also laboratory personnel dealing with research and development

I talked about changing their packaging advertising to try to minimise the number of claims

They listened so far but still did their own thing and not a lot has changed except there is a more extensive disclaimer on the product range

You can only do so much...if they won't listen???

I have a saying that I am very fond of..."there's non as blind as those who don't want to see"!

[Kinver_Clean]

As I have just said somewhere else how do these products get their Woolsafe licence?

The NCCA say in their blurb that they 'do not reccomend ' spot cleaners. I would think they cannot say anything stronger for fear of legal proceedings. I say these things as I have the proof of numerous carpets to show for. On the can they say it should be tested on an inconspicous areas first, this is their getout clause... what they dont say is that it takes several days to show up!

Trevor

 PS This is one of my 'things' that get me going! The other is the EU but thats another story.

[COLIN BRIGHT]

i use solution no 3 spotter
but i don't sell it
i give it to ever customer
the referal rate is fantastic
every wants something for nothing, but its a great way of promoting your services if your details are on the back of the bottle
it also keeps rthem in touch with you for future reference
i think giving away the spotter is a very small price to pay for future work

[stevegunn]

I give this stuff away http://www.cleansmartsupplies.co.uk/acatalog/Promo_Spot_Remover.html its cheaper and why would I want to give the good stuff away to customers.