[Jason Hedges]

Hi all,

I've read a few posts before about the benefits (to the customer) of using m/s because of the lack of chemical left in the carpet and therefore slower re-soling. I've been using m/s for a about 6 months now and have noticed a definate decrease in my regular customers. Most noticably a pub which was an every 2 month customer while using detergents and since the last clean using m/s I haven't heard from for 5 months.

I saw the landlady while out for a meal the other night and she said the carpets still didn't need cleaning but would ring me when they did. I popped into the pub for a swift one (purely business ) while passing and noticed they were still reasonably clean. I've cleaned properties she ownes since so know theres not a problem with my work.

By using m/s I think I am giving a safer and as thorough clean but on the other hand also think I'm doing myself out of work. Not nice to say but I'm thinking of returning to detergents!

Any comments appreciated.

Kind regards,
Jason.

[Phil Marlor]

Jason,

Its more likely people tightening their belts rather than a re-soiling problem with detergents.

Detergent re-soiling is a load of nonsence!!!!!!!

Its been drummed into us all this past 5 years that if you dont use microsplitters we are all going to have sticky carpets, eveyone's saying it.

But then I guess the British mentality is to follow each other like sheep!
I guarantee if I put an England flag out of my bedroom window today the whole street will have one by the end of the week!

Rgds
Phil

[Shaun_Ashmore]

I went to a call for a carpet company I do work for occassionally, the new carpet had got a few black marks on it so a spray MS on it as a spotter 1 part to 4 parts water and gentley wiped and the mark just vanished. The carpet was still moist when I left but a day later I got a call to say that the carpet had dried hard so I went and HWE that piece.

It just goes to show that things aren't as residue free as you may think !!
But non resoiling residue could be different !!!

Shaun

PS what chemicals are non resoiling, MS? , Crystalising shampoo? perhaps Doug knows.............WHERE ARE YOU DOUG?

[Buster Ingram]

I'm not surprised it dried hard Shaun at that dilution rate its bound to crystalise. If you had followed up with a damp cloth rather than a dry one this may not of happened. Thus a follow up visit would not have been needed.

[Jason Hedges]

Hi all,

Thanks for the replies!

Phil: Fair comment although I have definately noticed a change in regular customer cleaning (meaning families that have their carpets cleaned every couple of months due to kids and pets etc) since switching nearly completely to m/s. Where is the proof that detergents don't leave as much residue in the carpet compared to m/s? I personally believe they do. And by my own personal experience detergents definately create faster resoiling! If I dip my finger into a bucket of crystal green solution its sticky yet if I do the same with a m/s solution it isn't.

Shaun: As buster said with those dilution ratios I'm sure the hardening would have occured.

The debate continues!

Kind regards,
Jason.

[therapist]

How can you be unhappy with the situation you describe.............it's marketing gold, which you should turn to your advantage.

Mrs ............

The last time we cleaned your carpets, we used a  ''  new technology  '' product, which it's claimed will leave your carpets  '' clean for longer  ''

Would you agree, that your carpets have, indeed stayed clean for considerably longer than previous cleans ?

Absolutely
Definitely not
Never Noticed

Ask permission to use as a testimonial and ask for a couple of referrals while giving her a bottle of your pro' spotter

Or just call on her and ask if she found the above to be the case. When she says, yes
hand her a Referral request form, asking for two or three people who might be interested in your excellent service, while you go out to your van for a bottle of spotter, worth £9, which you'd say was the same product you used the last clean.

You should come away with a couple of strong leads for about three quid

this works.............and you can ask for the referrals as soon as the job is done.........provided , of course, you know its a good result.

rob m

[Derek]

There are many different microsplitting products on the market today...I would like to suggest that formulations differ in each case.
Perhaps it is unwise to assume that one microsplitting product is going to be identical to another as far as residues are concerned

[Ian Gourlay]

Jason,

I did a test with Ultimate Master.

Sprayed some onto a white plate, let it dry 


I did not find any sticky residue.

The test is not my idea I got it from another forum Newsletter.

The Editor of Cleanfax.

I think you should use what ever you are happiest with.

[Jason Hedges]

Hi all,

Thanks for the comments:

Therapist - Nice one to take the time to reply to my post and greatly received it is. You have a great reputation from taking negatives to positives and again you've come up trumps. I will heed your advice and contact previous customers about the benefits of detergent free cleaning. Thanks very much!

Derek - A true pleasure meeting you (one of THE carpet cleaning greats) in Leicester last year at an amtec course. Very true mate, I'm using solutions m/s and have used one step in the past, none of which have produced the stickyness of detergent rinses. Taking into consideration the m/s are rinsed with plain water afterwards so should produce even less resoiling. Thanks for your comment.

Ian - Thanks again for your comments from a neigbour. I wouldn't fancy cleaning my plates with m/s I'll leave that to the dishwasher detergent !
Know what you're saying though!

Has anyone any real evidence of resoiling rates between m/s and detergent? I have, surely someone else has!!!

Perhaps I'm just going mad coming upto the world cup, all I can think about is that world cup being lifted by 'SIR BECKHAM'.

Come on ENGLAND,
Jason.

[Ian Gourlay]

But did Sir Bobby More lift the Real World Cup or was it the Fake.