I had a new customer dictate to me today about how he wanted his front windows cleaned.
It was one of a period regency terraced houses - the ones with very high ceilings in each room and where you go up steps to the ground floor so the 2nd floor was quite high up.
Even though with a triple ladder you'd be hard pushed to get high enough, the bloke said there was absolutely no way that he would let me do the job off ladders and I'd have to do the job with 'that brush on a stick thing'.
Perfect, no explaining needed.