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Smurf

  • Posts: 8538
Re: letting customers dictate what method you use
« Reply #20 on: January 29, 2016, 04:05:30 pm »
I was sorting out my van as you do this morning parked outside the house. Van pulls up with a large double pointy ladder set on the roof bars. Thought to myself fair play to him to want to work in the gusting winds and in between the rain showers.

Turns out he went to two houses accross the road that I use to wfp a long time ago when I started up but I sacked them off as messers. Anyway the chap done them just about without being blown off his ladder then put his ladders back on the van and drove off...Bless him  ;D


Micky Barber

  • Posts: 87
Re: letting customers dictate what method you use
« Reply #21 on: January 29, 2016, 04:11:53 pm »
Can't get insured for ladder use.

?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.'

Smurf

  • Posts: 8538
Re: letting customers dictate what method you use
« Reply #22 on: January 29, 2016, 04:18:00 pm »
Can't get insured for ladder use.

?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.

Technically you are correct as if you follow that directive when conducting a risk assessment as we all do a safer alternative should be used instead of ladders be it by trad pole or wfp

Micky Barber

  • Posts: 87
Re: letting customers dictate what method you use
« Reply #23 on: January 29, 2016, 04:30:19 pm »
Can't get insured for ladder use.
?? Why? Have you tried Gleaming (They advertise on here if you look)
No I meant tell the customer they won't insure people on ladders,  lots of my customers think ladders are banned, I just tell them it's a EU directive that seems to bamboozle them, quite often I'll get responses like 'yeah blooming political correctness.

Technically you are correct as if you follow that directive when conducting a risk assessment as we all do a safer alternative should be used instead of ladders be it by trad pole or wfp
There we are then get the poles out ;D

Smurf

  • Posts: 8538
Re: letting customers dictate what method you use
« Reply #24 on: January 29, 2016, 04:45:49 pm »
Indeed Micky  ;D

Stoots

  • Posts: 6372
Re: letting customers dictate what method you use
« Reply #25 on: January 29, 2016, 09:52:49 pm »
I never even mention it when advertising or canvassing or quoting, i dont ask or tell them anything.  i just turn up and clean there windows..just happens to be with a pole

dave f

Re: letting customers dictate what method you use
« Reply #26 on: January 30, 2016, 08:43:24 am »
2 new custys ;D Friday both asked me if I'm gonna dry em off ;D i went on the  storey about wfp  blah blah that's all I do  take it or leave it in a nice way of course bingo 2 new custys not holding out much hope I have a feeling they will change over to the dark side given a chance

Smurf

  • Posts: 8538
Re: letting customers dictate what method you use
« Reply #27 on: January 30, 2016, 10:34:35 am »
2 new custys ;D Friday both asked me if I'm gonna dry em off ;D i went on the  storey about wfp  blah blah that's all I do  take it or leave it in a nice way of course bingo 2 new custys not holding out much hope I have a feeling they will change over to the dark side given a chance

Hope  you charged extra for the first clean if they were minging  ;D

dave f

Re: letting customers dictate what method you use
« Reply #28 on: January 30, 2016, 06:09:00 pm »
one lot used to do their own its a bungalow with a conny. its got grills on windows so I have to call .the old guy said dose that include the grills,wtf no said I don't do them

rosskesava

  • Posts: 17015
Re: letting customers dictate what method you use
« Reply #29 on: January 30, 2016, 10:45:53 pm »
I had a new customer dictate to me today about how he wanted his front windows cleaned.

It was one of a period regency terraced houses - the ones with very high ceilings in each room and where you go up steps to the ground floor so the 2nd floor was quite high up.

Even though with a triple ladder you'd be hard pushed to get high enough, the bloke said there was absolutely no way that he would let me do the job off ladders and I'd have to do the job with 'that brush on a stick thing'.

Perfect, no explaining needed.
Just chant..... Hare Krsna, Hare Krsna, Krsna Krsna, Hare Hare, Hare Rama, Hare Rama, Rama Rama, Hare Hare. It's beats chanting Tory Tory or Labour Labour.

Smurf

  • Posts: 8538
Re: letting customers dictate what method you use
« Reply #30 on: January 30, 2016, 10:50:39 pm »
'that brush on a stick thing' made me chuckle  ;D