[terrymaloy]

How do yo deal with timewasters ?

Had a particularly bad day today ( Sat ).
Customer 1 rings and cancels for a 2nd time just as I'm on my way to her house at 9am. Her 1st excuse was the electric was off all day and this morning she says " I've got no money...can you come Tues" ( I've booked her in for a 3rd time)
So I hangs around a couple of hours and drives 10 mile to Customer 2...( I would have gone earlier, but her phone was switched off ). Turns up, and yes you guessed right...NO-ONE IN. I only booked her in yesterday ! Couldnt get in touch cos her phones still switched off.

Its not the 1st time this has happened and I'm sure it wont be the last...so much for a nice Sat morning lie in !!

[scott.]

send customer 2 an invoice for call out mate...thats what I do...and would consider that for number 1 too..

[fibresafe]

Confirm all jobs in writing and state what your 'late cancellation charge' is - if a customer cancels without giving you more than 48 hours notice.

Matt

[craigp]

custy 2 put invoive £15 call out charge through letter box.

that said sometimes you got a be patient and nice to custys even when they been difficult, cus you want them to come back to you, and thats more likley with no bad feelings.