[8weekly]

I intend just having a bonus related to complaints and I'm having trouble deciding how to structure it. The bonus is £50 a week paid monthly. So it's a significant sum and I want to err on the side of being fair to the employee. Can I ask how others do it? Number of complaints a month/week and? What is the bonus level?

[sunshine windows]

There was someone else on here doing that a while ago. I'm sure they'll chip in to help in a bit.

Personally, I wouldn't take a customer complaint at face value. You'll need to go round and check the complaint out to verify if it warrants deducting the bonus.

One complaint is one too many as far as I'm concerned.

[johnwillan]

From experience of running bonuses in a previous business of mine I would suggest:

Pay a decent wage and reward those special performances.

I learnt to focus on: Recruit on personality, get rid of the bad, look after the good.

Hope it helps.

John

[duncan h]

Complaints don't mean your worker is bad. Too many odd people about. If he was doing a bad job, loads of complaints would come flooding in. Then sack them

[ascjim]

My supervisor is paid a bonus, but only an extra 50p an hour paid weekly with his normal pay.  1 valid complaint and he loses it.

[martin hulstone]

I pay a basic wage but pay a bonus for puntuality, hitting targets and not calling in sick.
I like others said do not do it on complaints as they cover such a wide area, if however the complaint is justified it is spoken about with the employee  and hopefully that is the end of the problem, If not then a verbal waning is issued etc