[JackieW]

I find the easiest way not to walk on a roof is not to have  ladders.

That way I cant' access them.

[slap bash]

I thought this was a forum for window cleaning not solicitors.This place is awash with smart asses. I find it`s not a good idea to bring any of your daily carrying on to this forum all you will lose is your will to live. And don`t expect support.  Guy if you feel the inkling to judge the small claims court are looking for you.

[Smurf]

Today was a good example of a customer not knowing a ground floor pitched roof was damaged until I showed him all the broken bits of tiles I had sucked out of the guttering then pointed out at least 5 broken tiles on that part of the pitched roof just to cover my own arse as you do and I also took pics too.

I blame the old trad window cleaner clambering about on the roof to get to an awkward window but obviously did not say that to him.

You can  can learn by your mistakes like I have over the years so was just making a point customers can soon turn nasty if they think you have damage their property. I would also never make a so say "good will gesture" even as a verbal or written  "without prejudice" settlement as that can open up a whole can of worms if they feel it is not enough to rectify the damage.

[Ian Lancaster]

I learned many years ago to make it clear to the customer that any damage to roof tiles was entirely at their risk.  The conversation usually went something like:

"OK Mrs..............  I've had a look around and everything is straightforward with the exception of the windows in the roof.  The only way we can access them is by walking on the tiles, but as tiles are fragile I'm afraid we can't accept any responsibility in the event any of them get broken.  If you want us to clean those windows we will, but only on the clear understanding that it is at your risk"

In almost all cases the customer accepted this, if they didn't we either omitted the windows from the job or declined the job altogether.

If you have to walk on roof tiles to access windows then a conversation similar to the above is absolutely essential before you do.  By going ahead without their agreement you are leaving yourself wide open to a claim for damage.

[Smurf]

Very wise

I learned many years ago to make it clear to the customer that any damage to roof tiles was entirely at their risk.  The conversation usually went something like:

"OK Mrs..............  I've had a look around and everything is straightforward with the exception of the windows in the roof.  The only way we can access them is by walking on the tiles, but as tiles are fragile I'm afraid we can't accept any responsibility in the event any of them get broken.  If you want us to clean those windows we will, but only on the clear understanding that it is at your risk"

In almost all cases the customer accepted this, if they didn't we either omitted the windows from the job or declined the job altogether.

If you have to walk on roof tiles to access windows then a conversation similar to the above is absolutely essential before you do.  By going ahead without their agreement you are leaving yourself wide open to a claim for damage.

[davids3511]

Is there a  satellite dish up there Matt?

[CleanClear]

Ancient Chinese proverb...................he who walk on roof have slate missing.

[Rich Wilts]

Is there a  satellite dish up there Matt?

Cant remember one. I understand your angle, apparently they had some work done on the roof in the past, which indicates someone else has been up there and its needed repairing or its needed repairing because its up to much. I wonder why they didnt contact me as soon as the ooof started leaking, if it had been my roof I would've.

[Smurf]

This type of property I was on about earlier which is a trad nightmare as tile walking would be the only option to get to the small window as trad pole would be next to impossible to do too...

I noticed it had broken tiles on the ground floor pitched roof as obviously someone had been up there to clean the awkward windows as they do.