i broke a customer lamp on the inside of her house, which i ha have no problem replacing it, although it should have been moved, now they are saying i left dirty marks on the floor (didnt) want the carpet cleaned, the lamp marked the wall (walls painted and everything!) they want hundreds of pounds basically, trying a fast one ive not said anything yet, but they said if i havent responded by 14th they will get thier solicitor.
what can they do ? where do i stand ?
ok,here's what they can do..............
They can ask you for recompense for anything you damaged. They can ask you for recompense for anything you soiled etc...
They have already done that.
You need to respond.
By your own admission ..........
trying a fast one ive not said anything yet,
, although it transpires you have agreed to clean for free until the cost of the lamp is met.
If the customer gets no joy from you they could (and probably will) take you to court for their losses. You will in either case need to provide a version of events. Either to your Insurance company or the courts.
Of course this matter could be sorted easily by (depending upon your own financial circumstances) agreeing to the claim,and telling the claimant of your financial hardship and agreeing to repay the amount by a direct debit of £1 per week.*
Of course i realise your initial instinct is going to be "no way, i'm not paying a penny, i never done anything". But weigh up the rest of what you said, sleep on it and think how a judge might see it and then make your executive descision.
Of course if you're Insured this is moot, just let them deal with it if you're not then the offer * will keep you out of court. Or of course, you could also pay what they're asking.