They need to IMO upgrade their website so it will encourage more of my custys to sign up if a custy of mine takes a look at their site after i have recommend they sign up to pay me by Direct Debit their site to me will not give any confidence or clearly outline the how safe and how it is their bank that monitors a Direct Debit .
The authorisation email should also clearly outline the safeguards of Gocardless and the Direct Debit payment scheme with maybe a link to the Direct debit website which i have been taking a good look at today at
www.directdebit.co.uk . Mike