had two customers in the space of a week pointing the finger at me as they have a couple of blown/misty windows.
What's the briefest description to give a customer about this.
Had this when i first started wfp 8 yrs ago

I just said that after 10 yrs when the guarantee runs out the window gets condensation in it.
Said that between the glass is a silver band and under this lies a silica powder which slowly degrades once gone then moisture starts to invade between the panes.
South facing panes usually go first as they get more direct sunlight and the varying temps on the glass eventually cause the problem.
Blah blah.
Don't want to say that wfp helps speed up the process as i have read some say.
Does anyone have a info sheet made up for this?
Seems my custies believed me but like to have the facts to hand.
By the way both custies blown units are 12 years + i know they can go a lot sooner due to bad instalation
ps.
Is it a vacuum in between the glass panes or a gas?
thanks lee.