[Phil J]

Hi,
I have just taken over a customer from another windie. I turned up yesterday to clean and she said I had damaged the lead on the downstairs window. There is a horizontal piece about 9 inches long drooping down. Any ideas on how to reattach the offending lead? It's thin and pretty fragile, not a great start to the relationship really! 

[PoleKing]

Is it genuine leaded glass or new glass with stick on lead?
If genuine-no idea.
If stick on, take the whole piece off, and replace with new.

[tlwcs]

Hi,
I have just taken over a customer from another windie. I turned up yesterday to clean and she said I had damaged the lead on the downstairs window. There is a horizontal piece about 9 inches long drooping down. Any ideas on how to reattach the offending lead? It's thin and pretty fragile, not a great start to the relationship really! 

It's time to end the relationship now.
You will find that if it's happened to one strip, there will be many more following.
It's the glue that has failed and when your brush or cloth has moved and stretched it, it aint going back.

Glaziers sell rolls of this self adesive lead but until it's weathered, it stands out as its so bright.
If you go down the replacing route, make sure all the old adhesive is removed, tell them it will weather and if you want to keep the job, ensure they do not hold you responsible for any more that will come off.

Tony

[stan stansfield]

walk away,it will always be a problem,if you didit you would have known on your last clean

[mikeyfaerosyth]

If you ran a car wash instead of window cleaning and washed car then wings well off then whos to blame?

If I use a brush and a tiny jet of water and bits fall of window then it must be my fault?

[AuRavelling79]

>OP

Not your fault. It's wear and tear - if you were rubbing with damp cloth and then scrim it can come loose eventually.

If windows are over ten years old - it's deffo wear and tear.

If windows are under ten years old then the glazier should repair under guarantee.

Either way not your fault.

[mikeyfaerosyth]

Wot he said ^

[mikeyfaerosyth]

Just noticed first clean,your being played mate.Hold your head high.

[Phil J]

Thanks for the input guys, it's stick on lead. Where can I buy replacement?

[Clever Forum Name]

eBay and Amazon

[8weekly]

Thanks for the input guys, it's stick on lead. Where can I buy replacement?

Why would you? Just walk away and explain it is just wear and tear.

[Mike #1]

Thanks for the input guys, it's stick on lead. Where can I buy replacement?

If you did not dislodge the lead and it was already damaged the custy would have probably known about the lead a good while back .

If it was'nt you then dont replace otherwise he/she will have you replacing the lot as it deteriorates , You just have to firm and polite . Mike

[Inspire Cleaning]

I had the same situation with a customer a few weeks back. It was the second time I had cleaned the house. On the first clean I noticed the stick on lead was loose on the front door which was about 15 years old so I was very gentle on the second clean.

After the second clean the guy calls me to say I have damaged his property and I should call round asap. He has a rich Glasgow accent and he really plays on it, tries to me intimidate me saying that I should replace all the lead because it wasn't like that when he left for work in the morning. He had bent all the loose strips up at 90 degrees to make it look worse and photographed them.

I explained that the door was 15 years old and the lead was not attached securely and it was wear and tear. He proper went off at one. I just kept my calm and said I wouldn't be repairing his door. He then told me  like a whining kid that I wouldn't be getting my £12 for the window cleaning.  

I don't clean his windows anymore........just his neighbours.