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Crystal-clear

  • Posts: 3029
do custies think we're stupid 2 !
« on: March 06, 2014, 07:32:22 pm »
really normal stuff thought id share a similar one

clean front of house £12 in july 2013
no payment
reminders sent
and calls and texts thoughout the year

today 8 months later her windows are generally dirter with time passing + the back wasnt done since 2012 prolly. she was a front customer but always paid late argued about owing 2x or just once so in July i decided to only give customers 1 clean credit
anyway
today 8 months later she sends a message this is after numerous calls and texts that she ignored in the summer!

"hello,just wondering when you are next in the Area"

  :o

"you owe us "£12 from july can you pay this first?"

"Paid"

could have said why has it taken you 8 months to pay but didnt

"great.... so you want your old regular service again of 6x a year?"

now we find out why she wasn't a great payer


"not so often 4x would be good"



"can offer you £12 for 6x or 3 for £18 we dont do 3 monthlys or maybe a one off as and when you like?"



"Great a one off would be perfect lets do that please"



"brilliant so our one off price starts from 2x the regular 2 monthly price so in your case £25 = £50"
house is worth around 1.5-2m


no reply  ;D





at least i got my £12  :D


C o z y

  • Posts: 7775
Re: do custies think we're stupid 2 !
« Reply #1 on: March 06, 2014, 07:36:30 pm »
Yep, you got your 12 quid. Time to play "let's ignore the dozy cow"  ;D
No still don't understand, I must be thick

H20cleaning

  • Posts: 2098
Re: do custies think we're stupid 2 !
« Reply #2 on: March 06, 2014, 08:28:21 pm »
Haha quality!
I got asked to price a job today, it had just had new windows throughout and had a big reach on the back so i said £15.00 ( i literally couldnt do it any cheaper but its a new area so charged it quite cheap)
 
I got a reply "hi Adam thanks for quote, unfortunately your £8.00 over what the last person we chased charged"

My reply " i am guessing the reason you chased him was because he climber on your roof tiles and only cleaned the glass?"

No reply    ??? Some people just dont see it

dannymack

  • Posts: 1624
Re: do custies think we're stupid 2 !
« Reply #3 on: March 07, 2014, 05:36:30 am »
That's cheap £12 for a house worth 1.2 million

How much do you charge for a 3 bed house £3 pmsl !!! 👍🇬🇧🇬🇧🇬🇧

Crystal-clear

  • Posts: 3029
Re: do custies think we're stupid 2 !
« Reply #4 on: March 08, 2014, 08:16:04 pm »
That's cheap £12 for a house worth 1.2 million

How much do you charge for a 3 bed house £3 pmsl !!! 👍🇬🇧🇬🇧🇬🇧
Just a front mate

bobplum

  • Posts: 5602
Re: do custies think we're stupid 2 !
« Reply #5 on: March 08, 2014, 08:36:35 pm »
There is a problem here, talking in a larger general term :D
The gulf is what customers think its worth, the clean! and what we think the price should be
The question is .....who is wrong

Do plumbers get this problem
do electricians get this problem, etc etc

Is it because we use a pole system, in general and the customers perception is that the price should be lower because were doing less manual work, ie not lumping around ladders.
Or maybe irrespective of what system people will always want to screw you

sunshine windows

  • Posts: 2361
Re: do custies think we're stupid 2 !
« Reply #6 on: March 08, 2014, 10:53:40 pm »
How many windows is the question? Couldn't care less how much the property is worth.
To climb mount fuji you must first find a path
(Swindon, Wiltshire)

www.sunshinewindowcleaning.co.uk
www.sunshinesoftwashing.co.uk