[darran higg]

Any update as to what's happening regarding my faulty brush I bought last week?had to ring up last Friday after the phone call I was promised didn't happen, was told by one of your very friendly staff that I would receive a call today regarding the decision of your technical department , I wonder if you have just decided to send a replacement out which is fine, but the call I was promised to maybe confirm this would have been appreciated.
 
Cheers

[Michael Peterson]

surely this would be better sent to gardiners they have a contact section and a telephone number

[colin purewater]

Alex@gardiners.com


Try that   

[darran higg]

Thanks for the advice micheal,but wanted to post it on here

[colin purewater]

Thanks for the advice micheal,but wanted to post it on here

Why?

[darran higg]

Well as my thread says I've already had to chase them up and after the promised call today didn't materialise ,and it being too late to chase them up again, I thought I'd use this forum ,which I know Alex  uses,to see if he can shed any light on the problem,.
Not my normal method of dealing with this kind of problem but I've paid £329 for my pole and brush so to be honest I'm a little bit niffed!

[Sean Kelly]

I've been put of gardiners by the amount of stuff that's posted on here

[Dave Willis]

Well you would say that - you have a Facelift pole  

Gardiners aftersales service is normally superb. I'm sure it will be sorted quickly.

[wfp master]

Loool lool  down boy

[davids3511]

I've been put of gardiners by the amount of stuff that's posted on here

That's your loss in my opinion. Yes there are problems like clamps coming unstuck but I still wouldn't go anywhere else for a pole.

[ben M]

Alex@gardiners.com


Try that  

wrong e-mail address
alex@agardiner.co.uk

[ben M]

Well as my thread says I've already had to chase them up and after the promised call today didn't materialise ,and it being too late to chase them up again, I thought I'd use this forum ,which I know Alex  uses,to see if he can shed any light on the problem,.
Not my normal method of dealing with this kind of problem but I've paid £329 for my pole and brush so to be honest I'm a little bit niffed!

would be quicker to send him an e-mail

[G Griffin]

Leave him alone; everyone else does it    . 

[Stephen.C]

If I was him I would never post. Give the guy a break use the phone.

[PoleKing]

i was promised a call about the pole I won on Franky's raffle thing.
I got one.
Sometimes it's easy to forget Alex is one man in Cornwall but the business is massive.
One missed phonecall as a percentage of the positive things his company achieves is probably a drop in the ocean

[gary999]

Well you would say that - you have a Facelift pole  

Gardiners aftersales service is normally superb. I'm sure it will be sorted quickly.

you are always there when Alex Gardiners name is mentioned

if I was him I would be very nervous being left in a room alone with you

Cathy bates comes to mind

[p1w1]

Alex@gardiners.com


Try that   

wrong e-mail address
alex@gardiner.co.uk

That's wrong too
alex@agardiner.co.uk

[ben M]

Alex@gardiners.com


Try that   

wrong e-mail address
alex@gardiner.co.uk

That's wrong too
alex@agardiner.co.uk

you are right,silly me 

[concept]

I've been put of gardiners by the amount of stuff that's posted on here

The only reason you see anything on here is that it is widely known Alex frequents here and deals with a lot of posts directly and promptly, he is the only supplier brave enough to do that, hence, people post here.

Another reason is, I would imagine his pole sales outstrip his competitors at a huge ratio, 5:1? 10:1? Who knows, but the volume will also see more posts about Gardiners than any others.

Personally been using Gardiners for years, and will only ever use them. Why? Firstly, the product is the best out there, secondly, customer service.