You may have done me a favour, sent them a message through this new website of theirs saying they are rip offs, get a phone call within 2 mins, the guy reckons that the problems arose from an ex owner of the firm, the new owners have agreed to canvass me the rest of the work i'm owed.
So maybe this firm are not so bad, i'll keep you posted and we'll see if they come up with the goods.