[Tony_C]

Yes, and people hate it.
We deal with people on an almost personal basis, at least you do if you have regular customers, and a good part of that relationship is built on trust and not just squeezing every penny out of a them. Which do you think works better? 'Do you want to buy a bottle of spotter for £7.99?' or, 'Here's a free bottle of spotter worth £7.99 to thank you for your business.'

Simon

Absolutely

Customer phoned me yesterday to book a whole house, got my number off my FREE spotter bottle that she removed a red wine stain out of her carpet over Christmas, good gestures are worth there weight in gold.

Yes, but by the same token I've had customers phone me to book a clean because they got my number off the bottle of spotter I sold to them for £9.00 on my last clean.

[wynne jones]

I had a women last week ring up for a free 'top up' . When I checked my records she used me once four years ago. Great spotters, shame about the carpet cleaner. 

[james roffey]

Mind me asking who supplies your spotters?

Not at all, solutions UK, other suppliers do similar stuff though.

[lee_gundry]

joe reguarding spotters i use cleansmart ,free art work for your personalised lable and a decent spot 7 stain remover been using them for years,,,,also restomate do a good 1 to.

Lee G

[garybristow]

i agree with simon,just give a great service and this is the price!
i personally cannot leave a job until i know its the best it can be,
a one stage clean is not in my opinion ever going to be as good as prespraying and doing all the spotting,that surely needs to be done before you even turn a machine on! or am i talking out of my ar...se!
gary

[Joe W Brown]

joe reguarding spotters i use cleansmart ,free art work for your personalised lable and a decent spot 7 stain remover been using them for years,,,,also restomate do a good 1 to.

Lee G

Do you use the high strength or regular from cleansmart?

I was handing out cleansmart spotters (the regular strength) with labels etc, but stopped when I got too the end of the batch, as I wasnt sure if they where worth the investment.

[mark_roberts]

So how does Joe get a high volume of people calling him to use his premium carpet cleaning service?

Thats what he really wants to know but no one has answered the question.

The problem is we all rely too heavily on the net for new business.  A few years ago it was yellow pages but at least it took money to advertise in it.  Anyone one can upload a site and say whatever pops into their head to attract the consumer on the web and thats the core of his problem.

You will go out of business cleaning 3 rooms for £49.

Mark

[stuart_clark]

Joe
John Kelly does good spotters and at a good price, ive tried the solutions ones as well but find that johns labels look more proffesional

[Billy Russell]

Joe
John Kelly does good spotters and at a good price, ive tried the solutions ones as well but find that johns labels look more proffesional

I use John Kelly's spotters, really good, had some great feedback from customers

[Paul Moss]

Lol when did customers ever give you good feed back 

[Billy Russell]

Lol when did customers ever give you good feed back 

After they used you and realised what a crap job you did!!!!!!!!

 

[john rees]

I'm thinking of doing a leaflet under the heading :-                                                                                                      THE SECRET MOST CARPET CLEANERS DONT WANT YOU TO FIND OUT!


In it i will explain the difference between one stage cleaning with no rinsing! compared to 5 or even 6 stage cleaning! to include prevac,prespotting,prespraying,agitation and pile lifting, steam cleaning with neutralising rinse and an optional stain guarding treatment!

                                                          all the best
                                                                            John