[*Hector*]

you double the price.... 


for the customer withholding information 

[Adrian Marsh]

Try reading what I posted again. I posted "if they tell me", simple enough I would've thought. Does a job occasionally throw something unexpected at me? Yes of course they do. Can I foresee every problem lurking in a carpet? No, can you?

Once I've given a quote thats it, I don't play cowboys and indians with people. If I've not done my job properly and enquired "have you cleaned the carpet before?" (nice simple question which is normally answered honestly) then I've no one to blame but myself.

[*Hector*]

chillax Adi....

or you will get your spurs caught up in your lassoo 

[Tony Gill Carpet Smart]

 

[Simon Gerrard]

Price goes up if they tell me they've used an RD or Vax etc. This allow for the extra time taken to rinse all that residue out of the carpet. And before someone tells me I'm ripping the customer off, I inform the customer exactly why I put the price up. They either take it or leave it.

So you've agreed a price and then you ask them if they have had the carpet cleaned before, if they say yes, with an rd or vax, you then tell them the price has gone up. Or if you didn't ask them over the phone but agreed a price which got you the job, you then ask the question and if rd you put the price up on the doorstep. But then in this post you say 'once you've given a quote, that's it'
You've lost me

[Billy Russell]

You've lost me

Don't take much!

 

[*Hector*]

 

[Simon Gerrard]

If it weren't for the time of year I'd have no hesitation in telling you two to gagf'd, but Im much to much of a gentleman to do that

[*Hector*]

self delusion is a symptom of seasonal festivities abuse Simon...


So come on then .... admit it ... you are not a Gentleman at all .. 

[Adrian Marsh]

Price goes up if they tell me they've used an RD or Vax etc. This allow for the extra time taken to rinse all that residue out of the carpet. And before someone tells me I'm ripping the customer off, I inform the customer exactly why I put the price up. They either take it or leave it.

So you've agreed a price and then you ask them if they have had the carpet cleaned before, if they say yes, with an rd or vax, you then tell them the price has gone up. Or if you didn't ask them over the phone but agreed a price which got you the job, you then ask the question and if rd you put the price up on the doorstep. But then in this post you say 'once you've given a quote, that's it'
You've lost me

God all mighty. This is like pulling teeth. And you run a business??

1) I don't quote over the phone. I like to see what I'm being asked to clean.
2) Quoting in person (rather than over the phone) helps build a relationship with the customer.
3) I ask my questions first.........THEN GIVE THEM THE QUOTE.
4) If the job takes longer than I anticipate (taking all answers into consideration) then thats my problem. Some you win...............ARE YOU WITH ME NOW SIMON? Or would you prefer pictures?

[Simon Gerrard]

Excellent, now we've got that one straightened out we can move merrily along.