Just what are these people on?
Has theft just been legalised?
I've just had a customer phone up saying the letting agents (Romans) is withholding their deposit based on
1> It wasn't a professional carpet clean because there weren't any wands marks in the carpet
2> The living room carpet has different shades on it (yes that'll be pile reversal as per our report.
3> The customer wouldn't tell them how much they had paid
I've just had a right ding dong down the phone with one of Romans suited warriors, who's been told they haven't got a clue what they are talking about.
I'm waiting for his grown up to phone me now.
And now perhaps you'll understand why I won't work directly for these muppets.
Think I can do better than that...
Did a job a year ago for an LA, replaced a toilet seat. The landlady who was never going to use the thing didn't like it as it has a shell lid, so i said I would go back, replace it, for free (the seat was new, hadn't been used so I could use elsewhere) I tried to get in for 10 days to replace it, but there was never a 'good time'.
Fast forward 1 year, got a call from the same LA, who hadn't used me for almost a year and asked if I would go in and change the seat as the tenants had now left, so I went and changed it, put an invoice in...
Get an email saying they were confused as to why I invoiced for the new seat as I said I would do it for free!!!
Are you kidding me? You want to use the thing for a year, damage it etc and then want a new one for free, needless to say I do no more work for that LA.
Martin