[dave0123]

Hi Lads,

Just wondering what the most used cleaning schedule is is for you guys? I have always used monthly based on every 4 weeks and some that want it more often cleaned 2 weekly... over the last year  new customers have wanted it cleaned based on every 6 weeks or every 8 weeks...

Wondering if with everyone stuggling for money these days that times are changing where we are going to be doing them all every 6 weeks or 8 weeks soon 

[Ian101]

Hi Lads,

Just wondering what the most used cleaning schedule is is for you guys? I have always used monthly based on every 4 weeks and some that want it more often cleaned 2 weekly... over the last year  new customers have wanted it cleaned based on every 6 weeks or every 8 weeks...

Wondering if with everyone stuggling for money these days that times are changing where we are going to be doing them all every 6 weeks or 8 weeks soon 

I took a business decision about 6 months ago that I will only offer monthly to new customers - much easier when quoting and more straight foward.

"For a house this size we charge £12 and we call to clean once a month" .... end of nice and simple no misunderstandings.

If a current customer wished to go from monthly then I will uplift them by about £4 .


Why some may say when a 2 month clean take no longer ? .... well as you say more people wanting longer intervals or do they ??
I think were to blame with trying too hard to please everybody ... customer happiness etc etc.

IMHO people who want clean windows ... I mean really want clean windows they want them done regular and are happy with monthly visits ............. poeple who want them done 2 monthly / 3 monthly are spending money on a grudge purchase because it needs doing and they cant be bothered to do it themselves ..... these customers i dont want or need these days.

A few on here will no doubt disagree with me but Bob Plumb took same decision about same time as me and its working for him as well.

[Ian101]

of course there is always the exception to the rule and without contridicting myself for jobs over £50 then will look at doing them bimonthly for a reasonable uplift in price.

[dave0123]

What did u used to do before this ian?

As said 90% of mine are monthly apart from some new customers lately and big houses and commercial. but i no a lot on here charge more but clean less frequently.

[Ian101]

monthly or bimonthly

very few bimonthly left as turned into messers / slow payers so sacked a lot off

I used to be a little soft around the edges and beleived in trying to please em all nowadays just like to please proper customers who actually want a good window cleaner.

I beleive in high standards of customer service and quality of work so long as they stick to the rules of engagement
which are basically

monthly
pay in a timely fashion
dont ever say "not today" unless builders are in / on holiday / are dead.

[bobplum]

monthly or bimonthly

very few bimonthly left as turned into messers / slow payers so sacked a lot off

I used to be a little soft around the edges and beleived in trying to please em all nowadays just like to please proper customers who actually want a good window cleaner.

I beleive in high standards of customer service and quality of work so long as they stick to the rules of engagement
which are basically

monthly
pay in a timely fashion
dont ever say "not today" unless builders are in / on holiday / are dead.

i still think your soft around the edges...........but i like that in a man

i also feel your maximising your income,if someone says "not this time" you still have 12 cleans to go but someone on 8 weekly your down to 5.5 and your going to clean once in a 16 week cycle and the discussions turns to "well thats going to be !!!!!!!! and we dont clean every 16 weeks etc etc etc.
I feel 4 weekly is better and if they do start missing us out then they are dispatched" (i dont use the word dumped anymore )going up market