[Cliff perkins]

I would have just done the window and door with spray and cloth. Nice little touches like that keep em sweet....for christmas

hi your all forgetting that i did do it.
I didnt want to do it in the 1st place because of all the paint flakes.

Anyway lesson learnt today 

[Cliff perkins]

Cliff, I hope this doesn't sound rude.

What I can't work out is why ask the customer if she has paid in the first place when you don't know don't know yourself and then tell the customer you don't know.

Not only does it make no sense but it sort of creates an argument out of nothing.

Also as written above, I would have done the doors without question.

The flaking paint - wet a sponge using the pole, go over the doors with the sponge and rinse using the pole.

thanks great tip and yes your right about what you said.

[Cliff perkins]

Dont wanna bang on to much but i havnt got an attitude i bend over backwards to help my custys and they all love me and recomend me.

I just handled this 1 wrong,we all make mistakes and im the 1st to admit it.

Regards

[rosskesava]

Dont wanna bang on to much but i havnt got an attitude i bend over backwards to help my custys and they all love me and recomend me.

I just handled this 1 wrong,we all make mistakes and im the 1st to admit it.

Regards

Yup. Me too - I sometimes have foot in mouth days except with me, I'm never the first to admit it. It's usually a few days later when I think I messed up a bit.

[Cliff perkins]

 

[pncleaning]

Cleaning a garage window if asked is no problem either.we are in a services industry!the odd extra doesnt hurt anyone and gives u a good reputation.imo your attitude is the problem here not the custys.

Sorry but I have to agree 

[Cliff perkins]

Cleaning a garage window if asked is no problem either.we are in a services industry!the odd extra doesnt hurt anyone and gives u a good reputation.imo your attitude is the problem here not the custys.

Sorry but I have to agree 

thanks again 

[Spruce]

send her a bunch of flowers.

[Window Washers]

Hi
I had a house today started cleaning windows and lady comes out.
Her hi can you clean garage window
Me. Sorry wasnt included in price
Her.its just 1 window.and a door

Now last time she asked me to clean this window i said no because all the paint was flakeing and i didnt want it all over my brush.

Anyway

Me.did you send payment for last clean.
Her.i paid you.
Me.oh ok i cant check cuz i dont have my accounts book with me.how did you pay. (your basically saying she a lair)
Her.i bloody paid you i pay all my bills all the time.
Me .im not saying you havnt i was just asking because i remember you not being home last time. (inforcing you think shes not telling the truth)
Her.turns her back on me walks off into back door screaming and shouting and slams door.

Im standing there thinking blimey shes mad shall i pack up n go or give her a knock.


Anyway
I knocked on back door.
Hello sorry if i upset you there is no point in getting upset i was merely asking because i cant check.whats your phone number and i will call you when i get home.she gave me that and handed me £15 cash over makeing a point that shes paid for this clean.

Anyway she went out and left me to the clean.
After i left her a note saying heres your next date and ive cleaned your garage window and door and will include it for free on each clean.
Im sorry i upset you but that was never my intention.


Some people ay.all i did was ask if she paid for last clean look what trouble that got me into.

I very nearly thought sod it knock her of my books because shes mad.

What would you lot of done .

Regards cliff

the problems are highlighted, simply don't treat a customer this way, think of it from her point of view and you will not go far wrong.
Your lucky she did'nt tell you to do one

[shina]

She didnt have a nervous breakdown she was annoyed that you asked her if she had paid. Is she not a good payer?
I always check before I clean to see if they owe me anything
What if your gas company asked you if you paid lasts months bill, you would not be happy even if you had not paid because they should be keeping tabs on that not you, its their job.

[Cliff perkins]

She didnt have a nervous breakdown she was annoyed that you asked her if she had paid. Is she not a good payer?
I always check before I clean to see if they owe me anything
What if your gas company asked you if you paid lasts months bill, you would not be happy even if you had not paid because they should be keeping tabs on that not you, its their job.

well said i agree totally.
live and learn

as to previous threads bottle of wine given to her as an apology

[Steve Sed]

Asking her if she paid was perhaps not a good move, but to do a grubby garage door properly could easily take a few minutes of really hard scrubbing depending on condition. I assume we are talking an up and over type door?

[Tom White]

She sounds like a fruitcake.  Drop her.  You don't want nut jobs for customers.  Stupid customers are a pain too; I wish I could IQ test 'em at the quoting stage.

And sometimes if I suspect they're stupid or fruitcakes right at the beginning, I just say, "Sorry I'm not taking any more work on" and pass them Squeaky's number.

[Cliff perkins]

well after the bottle of wine was dropped of we both kissed and made up.
we r best of friends again.
 

[Cliff perkins]

She sounds like a fruitcake.  Drop her.  You don't want nut jobs for customers.  Stupid customers are a pain too; I wish I could IQ test 'em at the quoting stage.

And sometimes if I suspect they're stupid or fruitcakes right at the beginning, I just say, "Sorry I'm not taking any more work on" and pass them Squeaky's number.

[windowswashed]

Not being funny but you portray a bad image of yourself to your customer if you dont know if they have paid you beforehand. pre preparation prevents poor performance as they say....sorry but you should be more organised financially as its a bad reflection of your work ethics

[Cliff perkins]

Not being funny but you portray a bad image of yourself to your customer if you dont know if they have paid you beforehand. pre preparation prevents poor performance as they say....sorry but you should be more organised financially as its a bad reflection of your work ethics

i agree

[Ian101]

I would have told her to do 1 .... only a window and door indeed  ... if they all asked for that then where would we be.  







































 

I would have said yup no problem ... u got any hot water and when she said yes then would have said fab coffee milk 2 sugars and a kitkat go down nicely