[magic moments]

Done a first clean,with gutters fascias,spent 2 hours ,looking like New as they were green,customer comes out with paper with all windows listed and has marked I missed a corner and left dirt there,well I checked and its grease fron rubber seal ,I said you need a toothbrush to get that totally removed ,as that's a result of years of neglect,honestly its about 1 ml of grease can only see it if you search ,I explained how dissapointed I was as the house now looks like new and he searched for a tiny fault,I then explained I would offer a premium service at 4 times the cost and would require all the plants trimmed and dog poop cleared before I could get a scaffold tower in,also would need new hose as mine covered in spectacular dog s..t ,he then mentioned he was happy and see me in 6 weeks ,I mean Wtf,,,,why are some people like that it makes me feel like crap.

[Ian101]

These type of people used to wind me up when I was selling New cars then I realised they prob went thru life like this and now I'm a window cleaner I realise my theory was true only diffrence nowadays is I can decide who I do and don't work for.

[richard jagger]

The problem with these folk, they think we a brainless asses with no pride in what we do who are out to rip them off. Snobbery at its best.

[Tom White]

also would need new hose as mine covered in spectacular dog s..t ,

When faced with dog poo everywhere, just walk away.

[andyM]

Sounds like he is going to be aggro.
I find if the customer relationship starts badly it usually ends badly.
It's just a matter of how long you are willing to prolong the agony for?  

[p1w1]

also would need new hose as mine covered in spectacular dog s..t ,

When faced with dog poo everywhere, just walk away.

me too would have never even started the job

[magic moments]

4 months ago I would be devasted ,now I'm a bit busier although still annoys me il turn up in ,6 weeks and do it again but anymore arrogance I won't be polite.

[Pete10]

.......you are missing a golden opportunity for hi-jinx my friend. These situations are gods gift to window cleaners. This is a non customer - you are not going back, pick one of the following as a response and let us all know how they react.

1) Really sorry i cocked up, I'm struggling with stress at the mo, the doctor says i need to live a year as a woman before i qualify for the op. Would you mind calling me Susan for a bit?

2) Look up into the sky, then straight at them and say "do you smell eggs? i can smell eggs,are you sure you cant smell eggs?.......they say when aliens land and move among us you can smell eggs........are you sure cos i'm sure i can smell eggs...

3) Begin a stretching routine on their front lawn, when they come out just smile and shout "don't wanna stretch a hamstring.......national window cleaning competition at the weekend........think i could bring back at least a bronze"


 

[ARWindows]

Pete have you had too much vintage champagne and oysters?

[Pete10]

........high on life sir!!!!!

[Granny]

also would need new hose as mine covered in spectacular dog s..t ,

When faced with dog poo everywhere, just walk away.

Just done that!!!
Couple of months ago the thought of dropping a customer was unthinkable needed every one but has it's been said here -  good feeling to drop customers who don't respect us.
But seriously how can people live with their property completely surrounded with stinking dog s**t?
Something I just can't get my head around.
G.

[David Salkeld]

As I've said before:
We want the work but we don't need haste

But Pete's answers are classic.