I dunno PUREHYDRO - see, the custy's not thinking straight; she'll need clean windows for the funeral wake. Gotta educate them properly.
Custy'll thank you for being so considerate in time.
This is how you do it. (I'm surprised one of the estate agents types at your breakfast club didn't tell you this one.)
Custy: Can you leave them this time Mr. Hydro, you see my mother's just died.
PH: Oh. I'm sorry to hear that ... when's the funeral?
Custy: Day after tomorrow, the family are coming over from London.
PH: So you'll need clean windows won't you? Don't want Auntie Gert thinking you're slovenly do you? It's what yer mammy would have wanted isn't it?
Custy: Errr ... I didn't think of that ... ummmm .... I s'pose so.
PH: You know it makes sense. Tea two sugars thanks luv.
She'll love you for it; honest!
