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A & J Owen Window Cleaning

  • Posts: 2192
Text from customer
« on: June 25, 2012, 07:44:33 am »
Hi all
Had the following text from customer
'hi, I am cancelling my windows because the last two times you say you did them, I cannot see any difference, sorry'.
The windows were done twice, 10th May and 13th June. The customers son was there on the 13th so knows they were done.
I'd just ignore but she hasn't paid. Personally, I think she can't pay but I don't want her to think she has just got away with it?
how would you respond?
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Ian101

  • Posts: 7889
Re: Text from customer
« Reply #1 on: June 25, 2012, 07:51:02 am »
get round there for payment today if close enough but keep at it I nearly got stiffed for £40 recently ... took about 6 months but got it in the end the differnce was though I had text proof that work was asked for and done (conny roof)

some on here will say just let it go which is probably the more sensible thing to do timewise.

got a mate local to me who if this happens puts the dirt back onto the windows ... flower bed / old brush / upstairs windows .. u get the idea.

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A & J Owen Window Cleaning

  • Posts: 2192
Re: Text from customer
« Reply #2 on: June 25, 2012, 07:58:04 am »
get the idea  :D cheers
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sham33

Re: Text from customer
« Reply #3 on: June 25, 2012, 08:27:25 am »
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A & J Owen Window Cleaning

  • Posts: 2192
Re: Text from customer
« Reply #4 on: June 25, 2012, 10:46:01 am »
She works at our local supermarket actually. Was thinking of asking her for the money whilst she'd got a big queue  ;D
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George P

  • Posts: 1304
Re: Text from customer
« Reply #5 on: June 25, 2012, 11:09:04 am »
send her a text saying sorry she is cancelling but £......... is still due, please make arrangements to pay within 7 / 14 etc
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Window Washers

  • Posts: 9036
Re: Text from customer
« Reply #6 on: June 25, 2012, 03:28:09 pm »
Quote from: George P on June 25, 2012, 11:09:04 am
send her a text saying sorry she is cancelling but £......... is still due, please make arrangements to pay within 7 / 14 etc
why not reply saying in order for us to cancel the service the outstanding debt on your account needs to be cleared to allow us to do this.
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If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)

A & J Owen Window Cleaning

  • Posts: 2192
Re: Text from customer
« Reply #7 on: June 25, 2012, 03:52:15 pm »
Quote from: Ian WW on June 25, 2012, 03:28:09 pm
Quote from: George P on June 25, 2012, 11:09:04 am
send her a text saying sorry she is cancelling but £......... is still due, please make arrangements to pay within 7 / 14 etc
why not reply saying in order for us to cancel the service the outstanding debt on your account needs to be cleared to allow us to do this.

Am going to reply to say that we are sorry that she wishes to cancel but that payment to be made in next 7 days for outstanding money and that if there was any issue with cleaning it should have been raised immediately. We will then confirm cancellation of service from date of receipt of monies. See what she makes of that!  ;D
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evo

Re: Text from customer
« Reply #8 on: June 25, 2012, 04:16:50 pm »
hi mate is that customer in wombourne by any chance james
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tompoole

  • Posts: 800
Re: Text from customer
« Reply #9 on: June 25, 2012, 06:27:27 pm »
Leave it move on... Send a letter epxplaining that it's been done
Or better still pop round face to face.
If I get a difficult customer I just move on and thank them for
Their custom, plenty more fish in the sea. Can't. E bothered
With chasing money
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A & J Owen Window Cleaning

  • Posts: 2192
Re: Text from customer
« Reply #10 on: June 25, 2012, 06:32:25 pm »
just outside wombourne james.
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