Derek, as you know one person getting fed up with a text doesnt mean another person will! Also if the database has an unsubscribe, that means a particular client doesnt have to receive them in future - so no problem

Colin - you have Microsoft Word, so YES! You can design anything in Word i.e. flyers, leaflets, newsletters, letters, address labels etc etc etc. Thats the beauty of our system.
With new enquiries that are not yet clients, you can simply put them into a client type called say 'prospects' and market them differently. When they become a client you simply click a button to change them to normal 'domestic' clients.
Remember, these things are designed to make things easier, quicker and much more proftable - not harder, slower and having less money in your pocket.