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Lee Burbidge

  • Posts: 2287
Re: Getting your customers to pay on line
« Reply #20 on: May 19, 2012, 12:42:26 am »
Hi lee
I never ever collect from day 1.
They pay cash chq on day or post or online.there is no need for anybody to collect really or use a 3rd party to do it for you.
Cheers cliff

I agree. You can set your business up anyway you like. You started that from day one. I bought some of my rounds and just carried collecting like the last guy, I guess I could request cheques and some rounds are cheques only but this is just another payment option. I don't see a problem with it nor do a mind paying 20 or 30 p per transaction.

I get a text and email, no trawling through bank statements.

Here is an email I got from one of my customers yesterday:

your name: Bruce Hughes

comments: Hi Lee,

Just paid using Paytrader....excellent way to go, I was beginning to feel guilty owing £18.  Expected the big lads round with baseball bats this weekend?

Trust you are all well.

Nice site by the way.

Kind regards,

One day.... window cleaners will never ever collect, just like you :)  lol

Lee Burbidge

  • Posts: 2287
Re: Getting your customers to pay on line
« Reply #21 on: May 19, 2012, 12:45:07 am »
We have been turning people over to bacs it is o.k. for the outlying customers but:
Have found out already.
It is an easy copout for some - we are having to give them a reminder.
New customers I prefer cash unitl you get to know and trust them.
Danger of losing touch with the customers and the round I think you're much easier to drop if they never see you - don't know you.
Walking 20 mins to collect last week we got another 9 jobs to fill in the round.
That doesn't happen with bacs.


I get jobs when not collecting too

Lee Burbidge

  • Posts: 2287
Re: Getting your customers to pay on line
« Reply #22 on: May 19, 2012, 12:47:16 am »
I'm starting to dislike the online payments,people say they pay then few days later still nothing ,I don't like keep sending   but need the money asap.

That is the problem with BACS. If you offer an online payment button it is more easier for them to make the payment. I don't really have collecting problems, I hate collecting ( that could be a problem)
This has helped me so much, but might not be for you.

Window Washers

  • Posts: 9036
Re: Getting your customers to pay on line
« Reply #23 on: May 19, 2012, 12:48:21 am »
We have been turning people over to bacs it is o.k. for the outlying customers but:
Have found out already.
It is an easy copout for some - we are having to give them a reminder.
New customers I prefer cash unitl you get to know and trust them.
Danger of losing touch with the customers and the round I think you're much easier to drop if they never see you - don't know you.
Walking 20 mins to collect last week we got another 9 jobs to fill in the round.
That doesn't happen with bacs.

same here I never collect after the clean and pick up work

I get jobs when not collecting too
If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)

Lee Burbidge

  • Posts: 2287
Re: Getting your customers to pay on line
« Reply #24 on: May 19, 2012, 12:49:19 am »
I think it's a good idea to get customers to pay online, but for the life of me I can't see why a windy should use a paid for service when bank transfer is free and instant.

Since when i pay for every transaction on my business account . MIKE
I used to pay for every transaction too,the more customers I converted to pay by digital banking or cheque,the more my charges were.I changed to Santander,£7.50 a month and gives you unlimited,cheques,transfers etc.

Is that right? I have been with Sanatnder Business Banking for years ( previously was Abbey ) I don't pay a dime. Can I ask what the £7.50 is for?

gary999

  • Posts: 8156
Re: Getting your customers to pay on line
« Reply #25 on: May 19, 2012, 01:25:12 pm »
We have been turning people over to bacs it is o.k. for the outlying customers but:
Have found out already.
It is an easy copout for some - we are having to give them a reminder.
New customers I prefer cash unitl you get to know and trust them.
Danger of losing touch with the customers and the round I think you're much easier to drop if they never see you - don't know you.
Walking 20 mins to collect last week we got another 9 jobs to fill in the round.
That doesn't happen with bacs.


I get jobs when not collecting too

dont we all ::) but collecting gives you an added opportunity and its
one i like taking up :)

KS Cleaning

  • Posts: 4128
Re: Getting your customers to pay on line
« Reply #26 on: May 19, 2012, 01:49:29 pm »
I think it's a good idea to get customers to pay online, but for the life of me I can't see why a windy should use a paid for service when bank transfer is free and instant.

Since when i pay for every transaction on my business account . MIKE
I used to pay for every transaction too,the more customers I converted to pay by digital banking or cheque,the more my charges were.I changed to Santander,£7.50 a month and gives you unlimited,cheques,transfers etc.
The £7.50 is the standard monthly charge for running a Business current account.If yours is free, are you sure they are not charging you per trasnsaction.If you are not paying anything it I would keep it quiet as on the long run there is no such thing as free business banking

Is that right? I have been with Sanatnder Business Banking for years ( previously was Abbey ) I don't pay a dime. Can I ask what the £7.50 is for?

Lee Burbidge

  • Posts: 2287
Re: Getting your customers to pay on line
« Reply #27 on: May 19, 2012, 07:08:57 pm »
We have been turning people over to bacs it is o.k. for the outlying customers but:
Have found out already.
It is an easy copout for some - we are having to give them a reminder.
New customers I prefer cash unitl you get to know and trust them.
Danger of losing touch with the customers and the round I think you're much easier to drop if they never see you - don't know you.
Walking 20 mins to collect last week we got another 9 jobs to fill in the round.
That doesn't happen with bacs.


I get jobs when not collecting too

dont we all ::) but collecting gives you an added opportunity and its
one i like taking up :)

???

Crystal-clear

  • Posts: 3029
Re: Getting your customers to pay on line
« Reply #28 on: May 20, 2012, 07:55:54 pm »
waste of money m8t, have you got a share in this app u seem to be selling it a little :) , customers been paying me online for ages never needed anything like this