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Klean07

  • Posts: 3244
Customers that take the pee!!
« on: March 05, 2012, 07:35:57 pm »
I got this new custie last month £15 monthly. 4 bed detached. Anyways when I had finished last time woman said have you done the double garage doors? I said no but I'll give them the once over. Same thing happened this time after I'd packed everything away came the shout "can you clean the garden table pls? I said I'll do it next time as I'd packed everything away!!
Some peeps don't half take the pee don't they!!!
kkleanwindowcleaning.co.uk

DaveG

  • Posts: 6348
Re: Customers that take the pee!!
« Reply #1 on: March 05, 2012, 07:38:42 pm »
Dump




























































On her garden table  ;D
You can't polish a turd

Cliff perkins

  • Posts: 1257
Re: Customers that take the pee!!
« Reply #2 on: March 05, 2012, 07:43:12 pm »
Just tell her your paid to clean windows,anything else is extra ?
Www.1stglasswindowcleaning.co.uk

CLEANCARE WC

  • Posts: 4454
Re: Customers that take the pee!!
« Reply #3 on: March 05, 2012, 07:44:30 pm »
i would take a look at the table when u get there then tap the door and tell her how much its gonna cost her  >:(
WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

lee_dewing

  • Posts: 3124
Re: Customers that take the pee!!
« Reply #4 on: March 05, 2012, 07:46:43 pm »
send her a letter saying £15 quoted was for windows, anything else is an extra charge.

I bet if you asked for an extra £2 for garage door her jaw would drop ;D

If your not bothered then drop.
After a few missed goes i bet she'd want to know why ;D

Pleasure in the job puts perfection in the work.     - Aristotle

CLEANCARE WC

  • Posts: 4454
Re: Customers that take the pee!!
« Reply #5 on: March 05, 2012, 07:53:11 pm »
basically you could just say that you can only carry so much water a day and have to earn your money from it so you will have to charge xxxx as you could get an extra house done on that water
WE CLEAN BY FAITH, NOT BY SIGHT WITH WATER FED POLE WHEN WORKING AT HEIGHT.

lee_dewing

  • Posts: 3124
Re: Customers that take the pee!!
« Reply #6 on: March 05, 2012, 07:58:08 pm »
Good one ;)
Pleasure in the job puts perfection in the work.     - Aristotle

carl stanton

  • Posts: 821
Re: Customers that take the pee!!
« Reply #7 on: March 05, 2012, 08:10:17 pm »
to custard ''will you make my cuppa and sandwiches, choc bicky, crisps, walkers only please, whilst i clean it then i can eat the lunch your preparing for me on a clean table'   ;D

SB Cleaning

  • Posts: 4336
Re: Customers that take the pee!!
« Reply #8 on: March 05, 2012, 09:52:16 pm »
to custard ''will you make my cuppa and sandwiches, choc bicky, crisps, walkers only please, whilst i clean it then i can eat the lunch your preparing for me on a clean table'   ;D
;D

Klean07

  • Posts: 3244
Re: Customers that take the pee!!
« Reply #9 on: March 05, 2012, 10:36:07 pm »
Forgot to say that included in the price was scrubbing mud off frames which their lively puppy had left behind. The bloke said last time that I was quicker doing the job than time before. Its because I didn't do them garage doors thats why!!
kkleanwindowcleaning.co.uk

steeley

  • Posts: 45
Re: Customers that take the pee!!
« Reply #10 on: March 06, 2012, 07:14:22 am »
simply say to the lady i can clean your table at £50-00 she will soon stop asking you, besides your her window cleaner not slave.

Bay View WCS

  • Posts: 297
Re: Customers that take the pee!!
« Reply #11 on: March 06, 2012, 08:03:49 am »
I had a new custy and on the second clean she asked me to clean the garage door as well.  It was mingin and took me about 10 mins so when I went to collect I said

"ok that's £10.00 for the house and an extra £2.00 so that makes £12.00 altogether please"
she said "oh, I didn't realise you would charge me for the garage door"
so I said "but I'm a business, why on earth would you think that it would be free?"

I can remember that priceless look on her face as it slowly dawned on her that yes, she had been a cheeky cow to expect something for nothing from someone in business.

I do often go the extra mile for custies- such as nipping to the shop when they're ill or cleaning their garage door for free - but that is when I decide - not when they think I can 'just quickly' do something for free that will save them time and effort.

Our time is valuable and we should be paid accordingly when asked to perform any service.

Ian101

  • Posts: 7889
Re: Customers that take the pee!!
« Reply #12 on: March 06, 2012, 08:27:57 am »
I learnt my lesson early on with a £10 job

"oh can you just give the big mirrored doors in the kitchen a quick wipe"

does em and dont charge any extra ... next month does the outside and knocks for payment

"dont forget my mirrors" says the old dear    ::)

was soft back then so just cleaned them

still got the job ... old dear died and daughter now lives there but still do mirrors as a reminder to myself to do nowt for free  :)

dazmond

  • Posts: 24456
Re: Customers that take the pee!!
« Reply #13 on: March 06, 2012, 08:55:38 am »
the moment they say "can you go over the garage doors" etc i tell them my charge straight away.usually its a couple of quid but sometimes its a fiver if their dirty.sometimes i ask them do they want me to clean them every time or every other time for a slight extra charge.works for me.

any extras like conny roofs/fascia cleans etc get booked in next time her windows are due.with agreed price for the job.

ive never had a customer ask me to clean their garden furniture though!! ;D ;D ;D ;D ;D ;D
price higher/work harder!

Ian101

  • Posts: 7889
Re: Customers that take the pee!!
« Reply #14 on: March 06, 2012, 09:00:58 am »
next to a house i door there is a white nissan micra thats not moved for at least 6 years ... when i say white its more like green algae then white .... every time i see it im so tempted to give it a wash with some pure  ;D

carl stanton

  • Posts: 821
Re: Customers that take the pee!!
« Reply #15 on: March 06, 2012, 09:03:13 am »
next to a house i door there is a white nissan micra thats not moved for at least 6 years ... when i say white its more like green algae then white .... every time i see it im so tempted to give it a wash with some pure  ;D

hee hee  ;D
do a befor and after 'patch' then you might get the job!!  :D