This goes on the back of the quote sheet.
We don't charge any extra for the first time, no matter how dirty the windows are because we don't usually do one offs. Because we expect a regular ongoing arrangement, we are happy to spend as much time as it takes to get them clean the first time.
If you are not satisfied with our service or cleaning results please contact us within 24 hours from date of clean and also confirm your complaint in writing to our office via letter or e-mail. We will respond and rectify the issue to your satisfaction within 48 hours.
Payment for window cleaning must be made within 3 days from date of clean (unless you are away from home / on holiday). Payment can be made either by Cash, Cheque, Bacs or Standing order. If you are not in at the time of our visit we will leave all necessary payment instructions.
Prices are based on the agreed frequency. If you wish to change the frequency then the price will change because bird residue and dirt builds up on the glass over time.
For monthly visits the frequency is 5-6 weeks and never less than 5.
We work all year round.
To clean windows at the rear of your property New Heights need to have access, therefore your gate/garage should be unlocked. We will text / call the night before so you can organise access. If this isn't possible please supply us with a key for this purpose.
New Heights request that all small children and pets are kept inside the property whilst we are cleaning your windows. All items of garden furniture/household items/plant pots and any other obstacles should be away from the windows to allow reasonable access for New Heights operatives to perform their duties. If this is not the case we cannot guarantee the clean quality of those affected windows. The area should be free from any kind of animal residue.
New Heights will will clean all outside windows where possible, however any windows that are inaccessible or unsafe will not be cleaned.
New Heights are comprehensively insured under our Public Liability Insurance Policy. For more information please contact us.
New Heights commences work at 8.30am Monday-Friday and (sometimes) at 9.30 on Saturday and are usually finished by 6.30pm at the very latest. We do not work on public holidays.
If it is not possible to access the rear of the property we will clean the front for 2/3 of the quoted price. However; please note that prices are based on an agreed frequency for the entire property.
If weather conditions are too cold to allow use of our normal equipment at height we will clean the ground floor for a cost of around 50% of the usual price.
During the darker months of winter we sometimes work using headtorches. Quality of all work at all seasons is guaranteed.
New Heights will remain polite, courteous, reliable, uniformed and professional at all times.